SUZANNE AMARA
Salon Centric
Wareham,MA
15
years of professional experience
Results-oriented Retail Manager with over 7 years of experience in operations and sales management. Skilled in team leadership, inventory management, and merchandising, implementing strategies that align with business objectives and enhance profitability. Focused on creating a motivating workplace that drives teams to exceed performance targets and deliver exceptional customer service.
Work History
General Store Manager
2 Years- Directed daily store operations, ensuring consistent customer service, merchandising, and sales execution.
- Coached associates on product knowledge, selling techniques, and service standards.
- Managed inventory processes, reducing stock discrepancies and supporting accurate replenishment.
- Implemented scheduling and labor plans aligned with traffic patterns and operational needs.
- Collaborated with vendors and district leadership to support promotional execution and product flow.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
Store Manager
2 Years 6 Months- Led and managed full team, fostering engagement and performance.
- Exceed company goals through effective sales strategies and customer engagement.
- Deliver outstanding customer service, meeting diverse needs including BOPIS and special orders.
- Executed inventory management and maintained store standards to enhance merchandising.
- Manage all aspects of the employee lifecycle including hiring, onboarding/offboarding, coaching and feedback, and performance management while fostering a culture that is inclusive and diverse.
- Handled financial responsibilities, overseeing deposits and budget management.
Assistant Manager
11 Months- Managed daily operations, ensuring accurate cash handling, efficient scheduling, and effective inventory control.
- Supervised team members, promoting compliance with company policies and enhancing team cohesion.
- Facilitated merchandise ordering and display setup, maintaining high store standards to enhance customer experience.
Sales Associate
3 Years 7 Months- Delivered excellent customer service while operating cash registers and managing inventory to enhance customer satisfaction.
- Monitored age verification procedures during sales transactions.
- Created a welcoming atmosphere by keeping store clean and organized.
Aeropostale Sales Associate
9 Months- Provided exceptional service, assisted customers in finding products, and processed sales transactions efficiently.
- Coordinated merchandise setup and organized backroom to enhance inventory accessibility.
- Delivered personalized customer service to support styling choices and build repeat business.
- Processed POS transactions accurately while handling returns, exchanges, and payment issues.
- Maintained floor presentation by folding merchandise, restocking displays, and updating signage.
Education
GED
Graduate Certificate - Cosmetology
Skills
Store operations
Inventory control
POS systems operations
Employee scheduling
Recruitment and hiring
Team leadership
Training and mentoring
Staff development
Multi-location management
Customer relations
Goals and performance
Timeline
General Store Manager
Salon Centric
10.2024 - CurrentRead More
Store Manager
CosmoProf
04.2022 - 10.2024Read More
Assistant Manager
Speedway Gas Station
11.2015 - 10.2016Read More
Sales Associate
Cumberland Farms
02.2012 - 09.2015Read More
Aeropostale Sales Associate
Aeropostale
08.2011 - 05.2012Read More
Barnstable High School
GED
Read More
Empire Beauty School
Graduate Certificate from Cosmetology
Read More