Suzanne Baker
Minorcan Moving & Storage, Inc.
Saint Augustine,FL
37
years of professional experience
Accomplished business owner with a focus on efficient operations and customer relations. Expertise in staff training, budgeting, and market analysis, committed to fostering partnerships that enhance service offerings and profitability.
Work History
Owner
36 Years 9 Months- Oversaw daily operations for moving and storage business, ensuring efficient workflow and customer satisfaction.
- Managed logistics and scheduling to optimize resource allocation and minimize delays.
- Developed strategic partnerships with local businesses to expand service offerings and enhance market presence.
- Implemented training programs for staff, improving safety practices and operational efficiency.
- Analyzed market trends to drive business strategies that increased revenue opportunities and competitive advantage.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
High School Diploma
Skills
Customer relations
Small business operations
Verbal and written communication
Client service
Operations management
Business management
Staff management
Financial management
Staff hiring
Business administration
Negotiation
Sales leadership
Regulatory compliance
Budget development
Cost reduction
Sales management
Human resource management
Hiring and staffing
Profit and loss
Decision-making
Scheduling
Employee scheduling
Hiring and onboarding
Timeline
Owner
Minorcan Moving & Storage, Inc.
11.1987 - 08.2024Read More
St Augustine High School
High School Diploma
Read More