Suzanne Brooksby
Niskayuna,NY
Summary
Confident and versatile professional with extensive customer/patient experience across multiple industries. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration. Reliable, organized, and adept at communication and multitasking.
Overview
29
29
years of professional experience
Work History
Client Care Coordinator
MindWell Psychology, LLP
Latham, NY
01.2024 - Current
- Managed new patient intake calls, created electronic charts, gathered documentation, and scheduled client appointments.
- Verified insurance coverage and benefits eligibility, collected copays, and submitted insurance claims electronically in SimplePractice.
- Managed incoming emails, faxes, and calls. Rescheduled/cancelled appointments and provided support to clinical staff.
Front Desk Supervisor, HR Representative, and Optical Support
Mabel Cheng, MD
Niskayuna, NY
01.2017 - 01.2024
- Oversaw front desk training programs and operational activities to enhance service delivery. Led training initiatives for EMR (Medent) and scheduling processes, prioritizing HIPAA compliance. Managed patient registration processes and copay collections to streamline workflow. Reconciled daily accounts receivables and copays, preparing accurate bank deposits. Initiated daily office operations to ensure timely service availability.
- Assisted in receiving incoming orders in the optical shop. Helped file invoices for accurate record-keeping. Supported preparation of accounts payable and monthly statements for the bookkeeper. Aided in verifying insurance coverage for clients. Facilitated submission of claims for insurance reimbursement.
- Conducted interviews, gathered references, and supported hiring processes. Managed employee files, performance evaluations, and disciplinary actions. Assisted in managing PTO and benefits enrollment.
Retail Merchandiser
Hallmark Cards
Albany, NY
01.2013 - 01.2016
- Worked independently stocking, organizing, and ordering card inventory. Performed seasonal set-ups and takedowns and applied for return credits.
Retail Manager
Oreck Home Care
Clifton Park, NY
01.2002 - 01.2013
- Delivered exceptional customer service, addressed concerns swiftly, and drove vacuum sales.
- Trained and supervised staff
- Oversaw back office operations and ensured accurate bank deposit preparation.
HR Specialist and Teller Trainer
Trustco Bank
Albany, NY
01.2001 - 01.2002
- Conducted initial interviews, performed background checks, and facilitated onboarding process for all bank tellers.
- Led training sessions for new tellers
Store Manager/Operations Manager
Jo-Ann Fabric and Crafts
Albany, NY
01.1997 - 01.2001
- Recruited, trained and supervised 80+ employees. Created weekly work schedules for store personnel. Maintained all employee records. Ensured training was completed, and company standards were met in all areas of the store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained high customer service standards, resolved customer inquiries and complaints.
Education
AS - Health Sciences
Ricks College
Rexburg, ID1989
NYS Math and Science Regents Diploma -
Cobleskill Central School
Cobleskill, NY1987
Skills
- Healthcare
- Teamwork
- Problem-solving
- Customer service
- Excellent communication
- Leadership
Timeline
Client Care Coordinator
MindWell Psychology, LLP
01.2024 - Current
Front Desk Supervisor, HR Representative, and Optical Support
Mabel Cheng, MD
01.2017 - 01.2024
Retail Merchandiser
Hallmark Cards
01.2013 - 01.2016
Retail Manager
Oreck Home Care
01.2002 - 01.2013
HR Specialist and Teller Trainer
Trustco Bank
01.2001 - 01.2002
Store Manager/Operations Manager
Jo-Ann Fabric and Crafts
01.1997 - 01.2001
AS - Health Sciences
Ricks College
NYS Math and Science Regents Diploma -
Cobleskill Central School