Suzanne Cantrell
Fuquay-Varina,NC
Summary
Proven Administrative Assistant at the Ohio State Highway Patrol - Administrative Investigation Unit, excelling in maintaining confidentiality and streamlining office operations. Expert in data entry and records management, significantly improved document organization. Demonstrated exceptional customer service and communication, fostering professional relationships. Enhanced efficiency in scheduling and inventory management, ensuring seamless office functionality. I was employed with the Ohio State Highway Patrol in various positions for 35 1/2 years.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Ohio State Highway Patrol - Admin. Invest. Unit
03.2012 - 08.2023
- Maintained confidentiality of administrative investigative reports and personnel files. Proofread administrative investigative reports for content and grammar.
- Ensured accurate record-keeping with diligent data entry and database management for vital departmental information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of staff.
- Collected data and created reports for annual review.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Entered time-off and overtime entries in payroll system for staff and conducted bi-weekly audits of payroll.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Mantained filing system per policy and record retention, and completed other clerical tasks.
Executive Secretary
Ohio State Highway Patrol - Recruitment Office
01.2000 - 03.2012
- Handled confidential information in a professional manner.
- Served as a liaison between commanding officer and recruitment officers to maintain effective communication channels.
- Produced accurate office files, updated spreadsheets, and entered data in computer system.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Answered high volume of phone calls and email inquiries.
- Entered time-off and overtime entries in payroll system.
- Assisted in the recruitment process by screening resumes, scheduling test dates and assisting with testing.
- Managed incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Education
High School Diploma -
Teays Valley High School
Ashville, OH05.1984
Skills
Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Records Management
- Microsoft Outlook
- Microsoft Word
- Excel spreadsheets
- Payroll and budgeting
- Scheduling and calendar management
Timeline
Administrative Assistant
Ohio State Highway Patrol - Admin. Invest. Unit
03.2012 - 08.2023
Executive Secretary
Ohio State Highway Patrol - Recruitment Office
01.2000 - 03.2012
High School Diploma -
Teays Valley High School