Suzanne Catalano
Tucson,Arizona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service skills.
Devoted to giving every customer a positive and memorable experience. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise.
Experienced and skilled in caring for horses. Reliable in managing tack, stalls, and daily routines. Supports optimal horse health by caring for injuries and maintaining good exercise and grooming routines.
Excellent riding skills in English and Western disciplines with emphasis on harmony between horse and rider.
Overview
20
20
years of professional experience
Work History
Transit Bus Operator
Golden Gate Bridge
San Rafael, CA
05.2006 - 06.2017
- Stayed current on local events and activities affecting transit services in the area.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Enforced passenger rules and regulations while providing courteous service.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Maintained professional demeanor when dealing with difficult customers or situations.
Retail Sales Associate
Santa Rosa Saddlery
Santa Rosa, CA
07.1997 - 08.2005
- Demonstrated knowledge of store products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Stocked shelves with merchandise according to company standards.
- Provided product information and answered customer questions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Tracked inventory levels throughout the day and restocked items as needed.
- Kept informed about new products arriving at the store on a regular basis.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Horse Wrangler/Boarding Facility
Sonoma Cattle Company
Sonoma , CA
02.2000 - 05.2005
- Accompanied groups on guided trail rides through designated areas.
- Instructed riders on proper riding techniques.
- Assisted customers in selecting suitable mounts for trail rides or lessons.
- Inspected horses for signs of illness or injury.
- Monitored feed and hay supplies regularly.
- Conducted regular health checks on animals to ensure their wellbeing.
- Provided daily care for horses, including grooming, feeding, watering, and exercising.
- Performed basic veterinary care such as administering medications, bandaging wounds, and providing vaccinations.
- Responded quickly to any emergency situations involving injured animals or riders.
- Maintained and cleaned tack and stables.
Education
Associate of Arts - Hospitality
Empire College
Santa Rosa, CA12-2005
Skills
- Adaptability and Flexibility
- Self Motivation
- Effective Communication
- Friendly and Helpful
- Customer Service
- Ability to Lift 40 pounds
Affiliations
- Traveled extensively trail riding throughout Northern California and the Sierra Nevada.
- Wrote and published a cowboy romance novel.
- Competed in K9 Detection sports
Accomplishments
- Earned Elite title and competed at the highest level of competition, Summit League, in K9 Detection with the National Association of Canine Scent Work.
- Earned a Masters title in Canine Scent Work with American Kennel Club.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Transit Bus Operator
Golden Gate Bridge
05.2006 - 06.2017
Horse Wrangler/Boarding Facility
Sonoma Cattle Company
02.2000 - 05.2005
Retail Sales Associate
Santa Rosa Saddlery
07.1997 - 08.2005
Associate of Arts - Hospitality
Empire College
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