Suzanne Dalton
Fairport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/ Pip Adjuster
Erie Insurance
Rochester, NY
07.2023 - 10.2025
- Answering Multiple phone calls daily
- Returning multiple emails daily
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with insured individuals regarding premium and deductibles payments.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Researched claims and incident information to deliver solutions and resolve problems.
Clerical Specialist
Center for Urology
Rochester
10.2017 - 06.2023
- Processed patient records using electronic health record systems accurately.
- Check in/out patients.
- Answering a multi-phone line and multiple emails daily.
- Workers' compensation claims.
- Disability claims paperwork
- FMLA
Education
High School Diploma -
Penfield High School
Penfield, NY06-1989
Skills
- Complaint resolution
- Account updating
- Client relations
- Problem-solving
- Critical thinking
- Time management
- Adaptive team player
- Staff education and training
- Credit card payment processing
- Payment processing
- Multitasking and organization
- Problem resolution
- Tracking complaints
- Call management
- Microsoft Excel
- Microsoft Outlook
- Inbound and outbound calling
- Customer relations
Timeline
Customer Service Representative/ Pip Adjuster
Erie Insurance
07.2023 - 10.2025
Clerical Specialist
Center for Urology
10.2017 - 06.2023
High School Diploma -
Penfield High School