Suzanne Darr
EDWARDSVILLE,IL
Summary
Passionate General Manager with a strong background in operations management and team leadership. Proven track record of enhancing operational efficiency and driving customer satisfaction through strategic planning and staff development. Dedicated to the Applebee's Brand and Big River Franchise and looking to grow with company as an Area Director.
Overview
28
28
years of professional experience
Work History
General Manager
Applebee's
Shiloh, IL
12.2021 - Current
- Oversaw daily operational workflows to improve team efficiency and support customer satisfaction.
- Planned, executed, and monitored staff training programs to strengthen service quality and improve employee retention.
- Oversaw inventory management, ensuring optimal stock levels while minimizing waste.
- Established procedures for maintaining compliance with health and safety regulations.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Evaluated operational processes to drive continuous improvement in service delivery standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Applebee's
Alton, IL
05.2017 - 12.2021
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Follow comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management in great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Kitchen/ FOH Manager
Applebee's
Alton, IL
10.2012 - 05.2017
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored front-of-house staff on customer service standards and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing wait times.
- Managed inventory control, ensuring optimal stock levels and minimizing waste.
- Developed and executed employee schedules, aligning staffing with business demands.
- Collaborated with kitchen staff to optimize food delivery timing and presentation.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Conducted regular performance evaluations, driving staff development and motivation initiatives.
- Resolved guests' complaints while maintaining a positive customer environment.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedures as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Key Hourly
Applebee's
Alton, IL
01.2012 - 05.2012
Bartender/Server/Trainer
Applebee's
Glen Carbon And Wood River IL
08.1998 - 01.2012
Education
No Degree - Education
SIUE
Edwardsville, ILSkills
- Operations management
- Leadership and team building
- Operational efficiency
- Strategic leadership
- Time management
- Problem resolution
- Collaborative team member
Timeline
General Manager
Applebee's
12.2021 - Current
General Manager
Applebee's
05.2017 - 12.2021
Kitchen/ FOH Manager
Applebee's
10.2012 - 05.2017
Key Hourly
Applebee's
01.2012 - 05.2012
Bartender/Server/Trainer
Applebee's
08.1998 - 01.2012
No Degree - Education
SIUE