Suzanne Faiella
Peabody,MA
Summary
Service Oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision maker and strategic planner with top notch interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
General Manager
BCS Management (Butch’s Uptown Restaurant)
06.2018 - Current
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules
- Taught excellence in customer service standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Manager
99 Restaurant & Pub
Lynnfield, MA
04.2017 - 06.2019
- Created monthly reports for senior management summarizing operational performance metrics.
Manager
South Seas Island Resort
Captiva Island, FL
10.2014 - 05.2017
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
High School Diploma -
Whittier Regional Vocational High School
Haverhill, MA06-1992
Skills
- Performance Improvements
- Cross Functional Team Management
- Policy/Program Development
- Customer Service Management
- Supervision and Training
- Performance Improvement
- Profit and loss accountability
- Team Player
- Staff Training and Development
- Staff Motivation
- Employee Scheduling
- Inventory Control
- Labor Cost Controls
- Leadership and team building
- Marketing
Additional Information
I am a very hard-working team player who is looking to change careers for my love of animals
Timeline
General Manager
BCS Management (Butch’s Uptown Restaurant)
06.2018 - Current
Manager
99 Restaurant & Pub
04.2017 - 06.2019
Manager
South Seas Island Resort
10.2014 - 05.2017
High School Diploma -
Whittier Regional Vocational High School
Similar Profiles
Osvalo R. Godinez LunaOsvalo R. Godinez Luna
General Director at BCS Construction And Property ManagementGeneral Director at BCS Construction And Property Management
Lisa BuecheLisa Bueche
Barber at Butch’s Barber ShopBarber at Butch’s Barber Shop
Sam SafasSam Safas
Manager at Uptown RestaurantManager at Uptown Restaurant
Talia CostaTalia Costa
Registered Nurse at Boston Children’s Hospital - Medical Surgical Intensive Care Unit (MSICU)Registered Nurse at Boston Children’s Hospital - Medical Surgical Intensive Care Unit (MSICU)
Kimberly SinclairKimberly Sinclair
Manual Cleark at US Postal Service PD & CManual Cleark at US Postal Service PD & C