Suzanne Gill
Hanover twp,Pennsylvania
Summary
Adept at debt recovery and demonstrating exceptional patience, I enhanced departmental efficiency at UFCW Federal Credit Union by applying my expertise in Microsoft Office and banking. My proactive participation in continuous improvement initiatives and skill in maintaining customer satisfaction during collections underscore my achievements and commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
AUTO REPOSSESSION CLERK
UFCW
- Streamlined document filing by organizing and categorizing files for quick retrieval.
- Prepared reports for management to facilitate decision-making.
- Managed scheduling and calendar coordination to ensure optimal use of time.
- Supported customer inquiries by providing information and resolving issues promptly.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Collections Clerk, Writs of Execution Clerk
UFCW Federal Credit Union
02.2012 - Current
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
- Participated in continuous improvement initiatives aimed at enhancing departmental efficiency and reducing costs associated with debt recovery.
- Contributed to a positive work environment through active participation in team meetings and adherence to company policies.
- Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
Education
Certified Health Assistant -
LCCC
Nanticoke, PA05.1981
Skills
- Debt recovery
- Microsoft office
- Banking
- Payment processing
- Skip tracing
- Credit control
- Patience and persistence
- Call center experience
- Customer research
Timeline
Collections Clerk, Writs of Execution Clerk
UFCW Federal Credit Union
02.2012 - Current
AUTO REPOSSESSION CLERK
UFCW
Certified Health Assistant -
LCCC
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