Suzanne Hamby
Kulpmont,PA
Summary
Proactive Administrative Assistant with experience in retail sales and office management. Expert in handling multi-line phone systems, maintaining confidentiality, and delivering exceptional customer service. Strong skills in data entry, database management, event planning, and customer relations, ready to advance career in a dynamic environment. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Approached each day and unique challenges with enthusiasm, patience, and humor.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
B&B Heating Oil
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative Assistant
Geisinger Life
11.2022 - 05.2023
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed and maintained attendance in Pace
Retail Sales Associate
Turkey Hill
07.2013 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
No Degree - Medical Assistant
Ocean County College
Toms River, NJ05.2000
Skills
- Strong teamwork
- Program Planning
- Friendly, Positive Attitude
- Time Management
- Collaboration and Teamwork
- Activity Planning and Coordination
- Activity Planning
- Daily Schedule Creation
- Activity Coordination
- Customer and Service-Oriented
- Event Planning
- Calendar Management
- Scheduling Events and Programs
Timeline
Administrative Assistant
B&B Heating Oil
06.2023 - Current
Administrative Assistant
Geisinger Life
11.2022 - 05.2023
Retail Sales Associate
Turkey Hill
07.2013 - 11.2022
No Degree - Medical Assistant
Ocean County College
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