Halle Hines
Glendale,AZ
Summary
Seasoned Reservations Manager with a proven track record of enhancing customer satisfaction and streamlining operations at Uhaul Moving And Storage. Skilled in advanced software applications and adept at problem-solving, I excel in fast-paced environments, ensuring both team efficiency and high levels of client service. Demonstrated success in complaint resolution and time management, contributing to significant improvements in customer service metrics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Titan Pest Control - Northwest Exterminating
Anthem , AZ
03.2022 - 03.2024
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed a backup plan for critical positions to ensure uninterrupted service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Valley Environmental Resources
Peoria, AZ
08.2021 - 03.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Waitress
YardHouse Darden Restaurants
Coral Gables, Florida
01.2021 - 06.2021
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Reservations Manager
Uhaul Moving And Storage
Baltimore, MD
10.2015 - 12.2019
- Provided training for new reservation agents on computer systems and procedures.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
Education
CET - EKG Technician
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ01-2025
High School Diploma -
Chesapeake High School
Essex, MD06-2015
Some College (No Degree) - Radiology
The Community College of Baltimore County
Catonsville, MDSome College (No Degree) - Nuclear Medicine Technology
Broward College
Fort Lauderdale, FLSkills
- Customer satisfaction
- Account reconciliation
- Advanced Software Skills
- Active listening
- Cash handling
- Patient care advocacy
- Multi-task management
- Complaint resolution
- Time management
- Adaptive team player
- Strong teamwork
- Empathy and patience
- Adaptability and flexibility
- Problem-solving
Certification
- Certified EKG Technician (CET) from National Healthcareer Association, effective January 22nd, 2025, certification #E6P5F8C7
- Basic Life Support (BLS) Certification from American Heart Association, effective October 9th, 2024, eCard Code 255414011567
- Advanced Cardiac Life Support (ACLS) Certification from American Heart Association, effective October 29th, 2024, eCard Code 255405022013
Timeline
Administrative Assistant
Titan Pest Control - Northwest Exterminating
03.2022 - 03.2024
Customer Service Representative
Valley Environmental Resources
08.2021 - 03.2022
Waitress
YardHouse Darden Restaurants
01.2021 - 06.2021
Reservations Manager
Uhaul Moving And Storage
10.2015 - 12.2019
- Certified EKG Technician (CET) from National Healthcareer Association, effective January 22nd, 2025, certification #E6P5F8C7
- Basic Life Support (BLS) Certification from American Heart Association, effective October 9th, 2024, eCard Code 255414011567
- Advanced Cardiac Life Support (ACLS) Certification from American Heart Association, effective October 29th, 2024, eCard Code 255405022013
CET - EKG Technician
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Chesapeake High School
Some College (No Degree) - Radiology
The Community College of Baltimore County
Some College (No Degree) - Nuclear Medicine Technology
Broward College
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