H. Nicole Murphy
Thomasville
Summary
Detail-oriented administrative professional with extensive experience in medical billing and insurance verification. Demonstrated ability to improve operational efficiency through effective data entry and customer communication while ensuring high levels of customer satisfaction.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
VITA, Vascular Interventional
Thomasville
12.2014 - 04.2021
Performed daily till reconciliation to maintain accurate financial records
- Reconciling Cash Drawer
- Prepare Monthly Reports
- Performed data entry tasks with attention to detail
- Streamlined guest check-in and check-out procedures for enhanced customer experience
- Submitting Claims for Payment
- Submitting Insurance Authorizations
- Ensured accuracy of medical billing records through thorough processing
- Developed marketing strategies to increase brand awareness
Administrative Assistant
Thomas University Student Life + Athletics
Thomasville
08.2014 - 11.2014
- Processing Incoming Calls
- Coordinated transportation of items between campuses to ensure timely delivery
- Assistance Preparing for NSO
- Credit Card Reconciliations
- Designed event flyers to promote engagement and participation
- Assisted coaches during practice sessions to enhance team dynamics
Front Desk Operator
Georgia-Florida Alarm Company
Thomasville
02.2014 - 07.2014
- Operate Switch Board System
- Issue Purchase Orders
- Issue Work Orders
- Close Work Orders
- Issue Reoccurring Inspection Request
- Process Office Supply Order
- Assist with Monthly Billing
- Organized and maintained filing system for documents
Accounting Representative
Senior Life Insurance Company
Thomasville
09.2010 - 02.2014
- Processed premium and loan payments to ensure accurate financial records.
- Issue Loan/Surrender/Refund of Premium Checks
- Process Credit Card Payments
- Delivered customer service support, addressing inquiries and resolving issues to enhance client satisfaction.
- Updated customer information in database to ensure accuracy and accessibility.
- Uploaded daily bank files to maintain up-to-date transaction documentation.
- Run Daily Cycle
Communications Coordinator
Monrovia Growers
Cairo
04.2010 - 09.2010
- Executed mail merge processes to enhance targeted communication with stakeholders.
- Ran daily reports to provide timely insights for decision-making.
- Processed at-nursery cash flow to ensure accurate financial tracking and reporting.
- Customer Relations
- Data Entry
- Running/Export Files using Excel
- Process Credits
- Operate Switchboard System
Nursery Manager
Mark’s Greenhouse Nursery and Landscaping
Cairo
04.2007 - 03.2009
- Managed employee payroll processing to ensure timely and accurate employee compensation
- Handled accounts receivable tasks to maintain accurate financial records
- Oversaw accounts payable transactions
- Processed daily bank deposits to ensure timely availability of funds
- Placed orders for necessary inventory
- Customer Relations /Salesperson
- Balancing Accounts Daily
- Prepared and distributed tax reports monthly and quarterly
Education
Core Classes -
Southwest Georgia Technical College
Thomasville, Ga.01-2007
High School - College Prep / Dual Seal
Thomas County Central High School
Thomasville, Ga.01-2006
Skills
- Office administration
- Customer relationship management
- Customer communication
- Customer problem resolution
- Issue resolution
- Client onboarding
- Customer satisfaction
- Data management
- Data entry
- Invoice processing
- Records retrieval
- Database entry
- Insurance eligibility verifications
- Regulatory compliance
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Microsoft PowerPoint
- Adobe Acrobat
- AS400 (Green Screen)
- Micro Key Millennium Series
- EMD usage
- Multitasking
- Time management
- Project accuracy
- Attention to detail
- Quality assurance
- Problem solving
- Cash handling
- Administrative operations
- Graphic design
References
- Jenny Law, Monrovia Growers, Regional Sales Coach, 1579 Hwy 111 South, Cairo, GA, 39828, (229) 377-3241
- Mike Lee, Thomas University, Ex. Director of Student Life & Athletics, 1550 Magnolia Street, Thomasville, GA, 31792, (229) 226-1621 Ext. 1144
- Kathy Shiver, Ambassador Personnel, 15068 Highway US 19, Thomasville, GA, 31757, (229) 226-0647
Timeline
Administrative Assistant
VITA, Vascular Interventional
12.2014 - 04.2021
Administrative Assistant
Thomas University Student Life + Athletics
08.2014 - 11.2014
Front Desk Operator
Georgia-Florida Alarm Company
02.2014 - 07.2014
Accounting Representative
Senior Life Insurance Company
09.2010 - 02.2014
Communications Coordinator
Monrovia Growers
04.2010 - 09.2010
Nursery Manager
Mark’s Greenhouse Nursery and Landscaping
04.2007 - 03.2009
Core Classes -
Southwest Georgia Technical College
High School - College Prep / Dual Seal
Thomas County Central High School