Suzanne Higginson
RN
Stevensville,MT
Summary
Dedicated Critical Care Registered Nurse with 17 years of direct patient care experience. Adept at doctor communication and patient education with extensive knowledge of critical care treatments and planning long-term for patients. Successful at advocating patient needs and quick diagnoses.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Executive Assistant
Prima Commercial Services
05.2018 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
RN, Critical Care
Providence St. Patrick Hospital
01.2018 - 06.2018
- Achieved high levels of patient satisfaction through empathetic communication, addressing concerns promptly, and involving patients in decision-making processes.
- Upheld regulatory compliance standards through diligent record-keeping practices, ensuring accurate documentation of medication administration, vital signs tracking, intervention implementation, and patient progress notes.
- Supported family members during challenging times, offering emotional support, resources, and clear explanations of complex medical conditions to alleviate anxieties surrounding the critical care experience.
- Promoted patient safety by adhering to strict infection control protocols and actively monitoring for potential complications.
RN, ICU
Community Medical Center
08.2004 - 08.2017
- Improved patient outcomes by implementing evidence-based nursing practices and providing high-quality care in the ICU setting.
- Served as an advocate for patients and their families, addressing concerns and facilitating open lines of communication between healthcare providers and loved ones.
- Enhanced patient safety by diligently monitoring vital signs, identifying early warning signs of complications, and taking prompt action in emergent situations.
- Promoted a culture of safety within the ICU by adhering to established protocols, reporting potential hazards, and participating in regular safety drills.
- Improved pain management for critically ill patients by assessing pain levels, recommending appropriate interventions, and monitoring effectiveness of chosen treatments.
- Contributed to efficient care coordination by collaborating with case managers, social workers, and other support staff to ensure timely patient discharges and smooth transitions between care settings.
- Actively participated in continuing education opportunities to stay current on best practices related to ICU nursing care management strategies.
- Provided emotional support for patients'' families during times of crisis by maintaining open lines of communication, offering guidance on coping strategies, and connecting them with available resources as needed.
- Mentored new nursing staff in ICU-specific procedures, fostering professional growth and promoting a positive work environment.
RN Supervisor
Marcus Daly Memorial Hospital
03.2014 - 09.2015
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
Telemetry RN
Cape Cod Hospital
07.2003 - 07.2004
- Recognized and responded to emergency situations promptly, initiating appropriate interventions as per established guidelines within the telemetry setting.
- Enhanced patient care by providing continuous monitoring and assessment of telemetry patients.
- Contributed to a reduction in medical complications through close observation of cardiac patterns and vital signs.
- Supported clinical decision-making by accurately interpreting complex EKG data as part of the patient evaluation process.
Education
Master of Science - Nursing
Chamberlain University
Downers Grove, ILBachelor of Science - Nursing
Chamberlain University
Downers Grove, IL01.2019
Associate of Science - Nursing
Cape Cod Community College
West Barnstable, MA05.2003
Associate of Science - Medical Office Management
The University of Montana
Missoula, MT05.1998
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Ethical Practice
- Clinical judgment
- PICC line RN
- CRRT
- Intra-aortic ballon pump
- Central Line Care
- Family-centered care
- Telemetry monitoring
Timeline
Executive Assistant
Prima Commercial Services
05.2018 - Current
RN, Critical Care
Providence St. Patrick Hospital
01.2018 - 06.2018
RN Supervisor
Marcus Daly Memorial Hospital
03.2014 - 09.2015
RN, ICU
Community Medical Center
08.2004 - 08.2017
Telemetry RN
Cape Cod Hospital
07.2003 - 07.2004
Master of Science - Nursing
Chamberlain University
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Cape Cod Community College
Associate of Science - Medical Office Management
The University of Montana
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