Suzanne Khamvilaythong
Fresno,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Horn Photo
7899 N Blackstone
07.2019 - 06.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Scheduling for the Camera dept and Customer Service
- Assist with pricing questions, inventory availability and changes to existing orders
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conduct performance evaluations for team members, identifying areas for improvements and also praise good work.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Helping clients store their special memories by printing photos, archiving photos/ tapes and restoration of old photos.
- Cash handling and balancing tills.
Costco Front Member
Costco
Peach/Clovis
11.2018 - 01.2019
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Help members load orders onto conveyer belt
- Check for package tampering
- Run for items requested from cashier
- maintain a cleanliness of register area
- Retrieve carts from the parking lot using a rope with clasping hook or machine.
- Pick up trash and debris
Store Manager
Big 5 Sporting Goods
3356 E. Floral Ave
05.2008 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monthly firearm audits and daily firearm releases
- Payroll and scheduling
Education
Associate of Applied Science - Management
Heald College
Fresno 06.2001
Skills
- Customer Service
- Problem-Solving
- Management
- Marketing
- Loss prevention
- Cash Handling
- Payroll
- Keyboarding/ 10 key
- Inventory control
- Bilingual / Laos
Timeline
Customer Service Manager
Horn Photo
07.2019 - 06.2024
Costco Front Member
Costco
11.2018 - 01.2019
Store Manager
Big 5 Sporting Goods
05.2008 - 09.2018
Associate of Applied Science - Management
Heald College