Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzanne Kirby

Carter Lake,IA

Summary

Experienced dispatcher adept at coordinating schedules and optimizing routes. Proven track record in enhancing operational efficiency and ensuring safety compliance in student transport.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatcher

First Student Bus Transportation
Council Bluffs, IA
11.2025 - Current
  • Coordinated daily bus schedules to optimize routes and minimize delays.
  • Managed communication between drivers, maintenance staff, and school officials for operational efficiency.
  • Utilized dispatch software to track vehicle locations and ensure timely pickups and drop-offs.
  • Implemented safety protocols to enhance student transport security and compliance with regulations.

Driver/Trainer

First Student Bus Transportation
Council Bluffs, IA
07.2015 - Current
  • Developed and implemented comprehensive driver training programs to enhance safety and operational efficiency.
  • Analyzed performance metrics to identify training needs and improve driver skills and compliance standards.
  • Conducted hands-on training sessions, focusing on defensive driving techniques and passenger safety protocols.
  • Mentored new trainers, fostering a collaborative environment for knowledge sharing and skill development.

Education

High School Diploma -

Benson High School
Omaha, NE

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening

Certification

Certified trainer for First Student

Timeline

Dispatcher

First Student Bus Transportation
11.2025 - Current

Driver/Trainer

First Student Bus Transportation
07.2015 - Current

High School Diploma -

Benson High School