Suzanne Lega
Oak Park,IL
Summary
Dynamic Patient Account Liaison at Lurie Children’s, adept at resolving billing issues and enhancing customer satisfaction. As an Epic super user, I leverage my cross-training in Registration and Patient Services to identify trends and implement process improvements, ensuring efficient operations and a positive patient experience.
Overview
27
27
years of professional experience
Work History
Patient Account Liaison
Lurie Children’s
Chicago, IL
11.1998 - Current
Responsible for assisting patients and physician billing department with timely and accurate resolution of billing accounts. Respond to customers service inquiries and work directly with physician billing team to resolve any issues related to billing, charge revision, correction, adjustments, payment arrangements ensuring a customer satisfactory interaction.
Education
Joliet Junior College
Joliet, ILSkills
Department Epic super user
Tester related to project testing
Crossed trained in Registration and Patient Services
Work with leaders to identify trends
Handles projects involving process or productivity enhancements
Timeline
Patient Account Liaison
Lurie Children’s
11.1998 - Current
Joliet Junior College