Suzanne Leithead
Insurance Sales
Palm Beach Gardens,FL
Summary
Results-driven sales professional with a diverse background in luxury hospitality, travel, aviation, insurance sales and business development sales who is seeking an Inbound Sales Consultant position with Viking Cruises. Bringing a strong foundation in consultative sales, relationship building with discerning clients while maintaining white glove customer service. Formal travel school education as well as sales training along with previous experience in the airline profession, travel agent, and a successful sales career in the insurance sales industry as well as business development in the auto industry. At Mercedes-Benz, I was quickly recognized with the STAR service award for quickly building a rapport with the high end clientele and handling over a million dollars in upselling and contracts. Have also served luxury guests at a boutique oceanfront hotel. Highly motivated to exceed sales goals, provide an exceptional client experience, and represent the Viking brand with professionalism, integrity and enthusiasm.
Overview
2027
2027
years of professional experience
Work History
Licensed Insurance Sales Consultant
Self
03.2021 - 07.2026
- Delivered Consultative phone sales to prospective clients, building rapport quickly and guiding customers to solutions that best met their individual needs.
- Managed the complete sales process independently from the initial inquiry through application, policy issuance and ongoing follow up.
- Educated clients on complex products and coverage options, making information easy to understand and helping them make confident purchasing decisions.
- Consistently met and exceeded sales goals through effective communication and ethical sales practices.
Boutique Hotel Front Desk
The Pointe Hotel
06.2023 - 04.2025
- Delivered exceptional, personalized service to discerning and high end guests in a luxury boutique beachfront hotel.
- Created memorable guest experiences by anticipating needs, providing customized recommendations for dining, entertainment, transportation and local excursions.
- Built immediate rapport with guests through professionalism, warmth and attentive service.
- Managed RSVNS, guest inquiries, special requests, and problem resolution while maintaining the highest standards of hospitality.
- Earned positive guest feedback by consistently exceeding expectations and delivering white glove service.
Business Development Consultant
Acura
11.2016 - 03.2021
- Managed inbound and outbound calls, building trust with customers and delivering premium client experience from the first point of contact.
- Used a Consultative approach to identify customer concerns, answer questions, and recommend appropriate dealership services and solutions.
- Maintained detailed customer records and managed follow-up activities using CRM software and 2 monitors to support sales and service objectives.
- Consistently demonstrated professional communication, active listening and problem solving.
Finance & Leasing Manager
Mercedes-Benz Palm Beach
11.2012 - 09.2016
- Awarded the STAR Service Award for handling over a million dollars in contracts while maintaining excellent customer service survey results.
- Guided clients through the finance and leasing options and process using a consultative approach, ensuring a seamless and personalized luxury purchasing experience.
- Built strong relationships with discerning clientele by understanding their needs and delivering tailored financial solutions.
- Sold warranties, aftermarket vehicle items, protections options while helping them make informed decisions in confidence.
- Demonstrated negotiation, exceptional communication, and the ability to overcome objections professionally.
- Managed sensitive financial documentation with accuracy, confidentiality and strict attention to detail while maintaining compliance with dealership and lending requirements.
- Represented the Mercedes-Benz brand with integrity, professionalism and a commitment to exceeding the expectations of the luxury clientele by providing an exciting delivery experience.
Airline Customer Service Agent
USAir
2000 - 2000
Travel Agent
Bonita Springs Travel
1999 - 1999
Education
Associate of Arts -
Palm Beach State
Boca Raton, FL 05.2001 -
The Associated School of Travel
North Miami Beach, FLSkills
Consultative & Relationship Based Sales
Travel Knowledge & Experience
Luxury Clients
Timeline
Boutique Hotel Front Desk
The Pointe Hotel
06.2023 - 04.2025
Licensed Insurance Sales Consultant
Self
03.2021 - 07.2026
Business Development Consultant
Acura
11.2016 - 03.2021
Finance & Leasing Manager
Mercedes-Benz Palm Beach
11.2012 - 09.2016
Associate of Arts -
Palm Beach State
05.2001 -
Airline Customer Service Agent
USAir
2000 - 2000
Travel Agent
Bonita Springs Travel
1999 - 1999
The Associated School of Travel