Dynamic Office Manager with a proven track record at Spot On Cleaning & Detailing, excelling in staff management and conflict resolution. Expert in bookkeeping and vendor engagement, I enhance operational efficiency and foster a collaborative work environment. Committed to delivering exceptional customer service and optimizing administrative processes for success.
Hi, I’m
Suzanne Melzer
Administrative Assistant
Patchogue,NY
Summary
Overview
2025
years of professional experience
Work History
Spot On Cleaning & Detailing
Office Manager
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Bagel & Deli Creations
Cashier/Counter Help
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
The Home Depot Inc
Customer Service Specialist
02.2022 - 11.2024
Job overview
- Implemented training processes to enhance customer service.
- Oversaw cash drawer operations across various checkout stations.
- Delivered outstanding customer service through personalized recommendations and effective request handling.
Education
James Madison UniversityHarrisonburg, VA
from Business Management
University Overview
Skills
- QuickBooks
- Staff hiring
- Vendor engagement
- Billing
- Policy and procedure modification
- Outstanding Customer service
- Scheduling
- Staff management
- Clerical support
- Employee training
- Conflict management
- Supply management
- Budgeting expertise
- CRM software
- Housecall Pro
- Social Media Management
Timeline
Customer Service Specialist
The Home Depot Inc
02.2022 - 11.2024
Office Manager
Spot On Cleaning & Detailing
Cashier/Counter Help
Bagel & Deli Creations
James Madison University
from Business Management