Suzanne Melzer
Bellport,NY
Summary
Dynamic Office Manager with a proven track record at Spot On Cleaning & Detailing, excelling in staff management and conflict resolution. Expert in bookkeeping and vendor engagement, I enhance operational efficiency and foster a collaborative work environment. Committed to delivering exceptional customer service and optimizing administrative processes for success.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Spot On Cleaning & Detailing
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Cashier/Counter Help
Bagel & Deli Creations
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Specialist
The Home Depot Inc
02.2022 - 11.2024
- Implemented training processes to enhance customer service.
- Oversaw cash drawer operations across various checkout stations.
- Delivered outstanding customer service through personalized recommendations and effective request handling.
Education
Business Management
Skills
- QuickBooks
- Staff hiring
- Vendor engagement
- Billing
- Policy and procedure modification
- Outstanding Customer service
- Scheduling
- Staff management
- Clerical support
- Employee training
- Conflict management
- Supply management
- Budgeting expertise
- CRM software
- Housecall Pro
- Social Media Management
Timeline
Customer Service Specialist - The Home Depot Inc
02.2022 - 11.2024
Office Manager - Spot On Cleaning & Detailing
Cashier/Counter Help - Bagel & Deli Creations
James Madison University - , Business Management