Suzanne Muir
Cohoes,NY
Summary
Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills.
Overview
44
44
years of professional experience
Work History
HOA President
Volunteer
08.2019 - Current
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Championed corporate social responsibility initiatives, fostering goodwill within the community and industry.
Manager
Verizon
04.1984 - 12.2019
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
Teacher - PE-Health-Driver Ed
Multiple Schools
09.1979 - 06.1980
Education
Master of Science - Health
Russell Sage
Troy, NY12.1991
Bachelor of Science - Health And Physical Education
Ithaca College
Ithaca, NY05.1979
Skills
- Process Improvement
- Performance Measurement
- Attention to Detail
- Time Management
- Organizational Skills
- Customer Service
- Conflict Resolution
Timeline
HOA President
Volunteer
08.2019 - Current
Manager
Verizon
04.1984 - 12.2019
Teacher - PE-Health-Driver Ed
Multiple Schools
09.1979 - 06.1980
Master of Science - Health
Russell Sage
Bachelor of Science - Health And Physical Education
Ithaca College
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