Suzanne N. King
Ironton,Ohio
Summary
To leverage my strong communication skills, problem solving abilities and customer oriented approach to provide exceptional service and support in a remote customer service role, ensuring customer satisfaction and loyalty through effective and efficient resolution of inquiries and issues.
Overview
9
9
years of professional experience
Work History
Ongoing Case worker
Lawrence CO Job and Family Services
03.2021 - Current
- CPS Investigator- Lawrence CO Job and Family Services
House Manager
Divine Residential
02.2021 - 02.2019
Lead Counselor
Riverside Recovery Services
03.2016 - 02.2019
- Responsible for all monthly visits, home studies, review hearings, and making referrals for families
- Initiated all neglect and all abuse cases, completed assessments, followed up with all providers, collaterals and members of the case, strong organizational skills, Strong interview and communication skills, and strong interpersonal skills
- Completed all employee schedules, ensured daily and medical needs were met, handled all finance and audits
- Conducted groups and individual sessions, completed assessments and discharge assessments, and completed treatment plans
Education
BS - Psychology
Ohio University
Ironton, OhioSkills
- Marketing
- Project Management
- Technical Proficiency
- Communication
- Problem-Solving Abilities
- Time Management
- Empathy and Patience
- Adaptability
- Conflict Resolution
Communication Skills
Proficient in articulating information clearly and concisely to ensure customer understanding and satisfaction. Skilled at listening to customer concerns and responding appropriately to provide effective solutions. Withholds the ability to build rapport and maintain positive relationships with customers through empathetic and respectful communication.
Leadership Experience
Skilled in coaching and developing team members to enhance their skills and performance. Proficient in managing and resolving team conflicts to maintain positive work environment. Strong ability to set performance goals, monitor progress, and provide constructive feedback to team members.
References
Available upon request.
Timeline
Ongoing Case worker
Lawrence CO Job and Family Services
03.2021 - Current
House Manager
Divine Residential
02.2021 - 02.2019
Lead Counselor
Riverside Recovery Services
03.2016 - 02.2019
BS - Psychology
Ohio University