Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne K. Oxley

Shorewood,IL

Summary

Strategic and results-driven talent acquisition executive with over 20 years of experience in healthcare and financial services. Proven track record of leading enterprise-wide recruitment initiatives, optimizing operations, and building high-performing teams aligned with business objectives. Expertise in workforce planning, stakeholder engagement, and change management. Recognized for driving innovation, enhancing candidate experience, and delivering data-informed hiring solutions in dynamic, fast-paced environments. Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success, fostering a collaborative environment, achieving measurable milestones, and exhibiting strong leadership and adaptability to changing business needs.

Overview

25
25
years of professional experience

Work History

Sr. Director, Talent Strategy & Delivery

UnitedHealth Group
12.2020 - Current
  • Lead enterprise-wide recruitment strategy and execution across diverse business units; includes UnitedHealthcare Core Services (Operations & Experience, United Clinical Services and Network), Employer & Individual
  • Collaborate with senior HR and business leaders to align hiring with evolving organizational priorities; including 1:1 Readiness Planning/Hiring, Believe in Better - Hire to Schedule, National Next Desk, Onboarding Journey, upskilling talent with CRC & Cove Hiring, UCard (1500 unforecasted volume) GEHA (1300) , etc.
  • Develop and implement innovative talent acquisition strategies to attract top-tier candidates
  • Monitor recruitment metrics and KPIs to ensure alignment with organizational goals; Peak Hiring Volumes with over 22,000 hires in 2022; 2023-2024 hires ranging between 8,000-10,000; Record High Class Fill rates of 98-100% since in role within O&E
  • Drive continuous improvement initiatives to enhance recruitment processes, hiring manager and candidate experience; Hiring Manager NPS of 86; Candidate NPS 57 (69 Internal Team)
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions. Last 3 EXI Survey Results ranging from 100, 87.5, & 92.3

Director, Talent Acquisition

UnitedHealth Group
04.2018 - 12.2020
  • Led high-volume & executive hiring strategies across Government Programs
  • Oversaw workforce planning, resource allocation, and operational efficiency
  • Implemented data-driven recruitment solutions to optimize hiring outcomes; Prioritizing Internal Mobility with TeleSales Gig Opportunities; All Abilities Hiring, and Launched the use of Senior Level CLL Interview Guides

Associate Director, Talent Acquisition Project Management

UnitedHealth Group
03.2017 - 04.2018
  • Led team who managed large-scale, end-to-end recruitment projects across multiple functions; 50+ projects with over 3,000 hires
  • Partnered with People Business Partners and Business executives to ensure alignment, risk mitigation, and timely delivery
  • Developed project plans, timelines, and budgets for recruitment initiatives
  • Coordinated cross-functional teams to achieve project milestones and objectives expanded our suite of services to support additional non-integrated businesses and becoming more involved in redeployment efforts in 2018.
  • Conducted post-project evaluations to identify areas for improvement

Talent Acquisition Project Manager

UnitedHealth Group
09.2013 - 03.2017
  • Managed full-cycle recruitment initiatives for specialized hiring programs with over 700+ hires; some projects included Optum Star Initiatives, Optum360 Coding
  • Lead overall planning, coordination, and ideation of our 1st Onsite Military Career Fair in Minnetonka, MN
  • Drove recruiter coordination, stakeholder communication, and milestone tracking; Lead Innovative Live 2-way Interview Event with 90+ interviews
  • Developed and maintained project documentation, including status reports and risk assessments
  • Facilitated regular project meetings to ensure alignment and progress
  • Implemented best practices for project management and recruitment process

Senior Corporate Recruiter

UnitedHealth Group
03.2008 - 09.2013
  • Led exempt-level recruiting for national clinical teams
  • Built strong client partnerships and implemented sourcing strategies
  • Conducted candidate interviews and assessments to ensure fit with organizational needs
  • Managed offer negotiations and onboarding processes
  • Provided mentorship and guidance to junior recruiters

Recruiting Specialist

Hewitt Associates (Aon)
08.2004 - 03.2008
  • Managed recruitment for the Retail Banking division with over 200+ hires a year
  • Led Bank Manager hiring strategies and talent pipeline development
  • Developed and executed recruitment marketing campaigns
  • Conducted talent mapping and market research to identify potential candidates
  • Collaborated with hiring managers to understand staffing needs and requirements

Recruiting Specialist / Bank Manager

Harris Bank
01.2000 - 01.2004
  • Oversaw branch operations & sales
  • Led staff development, daily operations, and customer service excellence
  • Lead recruitment efforts to support Retail and Private Banking

Education

Bachelor of Arts - Economics/Business & Communications

Cornell College
Mount Vernon, IA
05.2000

Skills

  • Talent Acquisition Leadership
  • Recruitment Strategy & Operations
  • Executive & High-Volume Hiring
  • Stakeholder Engagement & Influence
  • Process Optimization & Change Management
  • Candidate Experience Design
  • Collaborative leadership
  • Culture transformation
  • Team building and motivation
  • Key performance indicators
  • Team management
  • Policy development

Timeline

Sr. Director, Talent Strategy & Delivery

UnitedHealth Group
12.2020 - Current

Director, Talent Acquisition

UnitedHealth Group
04.2018 - 12.2020

Associate Director, Talent Acquisition Project Management

UnitedHealth Group
03.2017 - 04.2018

Talent Acquisition Project Manager

UnitedHealth Group
09.2013 - 03.2017

Senior Corporate Recruiter

UnitedHealth Group
03.2008 - 09.2013

Recruiting Specialist

Hewitt Associates (Aon)
08.2004 - 03.2008

Recruiting Specialist / Bank Manager

Harris Bank
01.2000 - 01.2004

Bachelor of Arts - Economics/Business & Communications

Cornell College