Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Preference
Quote
Software
Work Availability
Interests
Websites
Timeline
Hi, I’m

Suzanne Sorrentino

Residential Program Supervisor
Bellmore,NY
Suzanne Sorrentino

Summary

Pragmatic leader with integrity and commitment to excellence. Dedicated candidate with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee committed to inspiring community service. Proficient in Microsoft Office with a typing speed of 68 words per minute.

Overview

11
years of professional experience

Work History

Central Nassau Guidance and Counseling Services, Inc.

Residential Program Supervisor - Mental Health Professional
06.2022 - Current

Job overview

  • Human Resource Management: Supervise, hire, train, and schedule a team of 10 Qualified Mental Health Professional Counselors, ensuring adequate staffing levels while reducing overtime costs. Successfully mentored and developed staff, resulting in four promotions within the past two years.
  • Diversity, Equity & Inclusion Leadership: Serve on the DEI Committee, developing and implementing inclusive policies and promoting cultural competence among staff.
  • Service Plan Development: Assist staff and clients in creating individualized service plan goals, leading to improved client progress and program effectiveness.
  • Counseling & Behavioral Interventions: Provide counseling, crisis intervention, and restorative services for 11–25 clients weekly, enhancing coping skills and reducing incidents.
  • Medicaid Billing Oversight: Ensure accurate and timely submission of Medicaid-compliant billable activities, increasing claim approval rates.
  • Medication Management: Oversee medication administration and ensure compliance with Medication Administration Record (MAR) guidelines for both staff and clients.
  • Stakeholder Communication & Coordination: Act as a liaison between 30+ stakeholders, including families, external providers, and treatment teams, streamlining communication for improved client care.
  • Facility Safety & Compliance: Maintain a safe, hazard-free environment, ensuring compliance with fire safety regulations and conducting annual fire training for 20 staff members.
  • Advocacy & Client Empowerment: Support individuals in overcoming barriers, developing life skills, and securing valued social roles within the community.
  • Operational Leadership: Manage residence finances, ensure compliance with all policies, and oversee daily operations to maintain a structured, high-quality living environment.

The Viki Sorrentino Foundation (VSF)

Board Director | Community Outreach Coordinator
07.2021 - Current

Job overview

  • Community Engagement & Awareness: Develop and implement outreach strategies to increase awareness of the Foundation’s mission through media campaigns, community events, and public presentations.
  • Fundraising & Grant Oversight: Successfully raised over $25,000 through strategic fundraising initiatives and events over the past 4 years; manage donor relationships and oversee grants to ensure alignment with donor intent and community needs.
  • Public Relations & Advocacy: Serve as a public speaker, representing the Foundation at local universities, clubs, and community organizations to advocate for music education and community support initiatives.
  • Social Media & Website Management: Oversee the Foundation’s digital presence, maintaining website content and managing social media platforms to enhance engagement and visibility.
  • Marketing & Media Relations: Develop press releases, brochures, and promotional materials; collaborate with local media to highlight Foundation events and initiatives.
  • Board Administration & Governance: Prepare agendas, reports, and key documents for board and committee meetings, ensuring strategic decision-making and organizational transparency.
  • Financial Oversight & Budgeting: Assist in budget planning, monitor financial reports, and ensure efficient allocation of funds for grants and outreach programs.
  • Event Planning & Community Partnerships: Organize fundraising events, establish partnerships with local businesses, civic groups, and educational institutions to expand program reach and impact.

Administration for Children’s Services

Child Protective Specialist Level II
02.2019 - 08.2022

Job overview

  • Investigations & Safety Interventions: Conducted thorough investigations into 50+ reports of child abuse or neglect annually, assessing risk levels and implementing immediate protective actions when necessary.
  • Comprehensive Risk Assessments: Evaluated the safety and well-being of children in their homes, interviewing families, caregivers, and collateral contacts to determine necessary interventions.
  • Case Management & Service Planning: Developed and implemented case plans for over 100+ children and families, coordinating with community-based services to ensure long-term child safety and family stability.
  • Court Proceedings & Legal Collaboration: Participated in 20+ court proceedings, preparing detailed case reports, providing testimony, and working closely with ACS legal staff to secure necessary protective measures.
  • Multidisciplinary Collaboration: Partnered with external agencies, law enforcement, medical professionals, and community service providers to facilitate coordinated care and improve case outcomes.
  • Crisis Intervention & Family Support: Engaged families in crisis, conducting safety assessments within 24-48 hours of reports, ensuring children remained in a secure environment.
  • System Digitization & Knowledge Management: Designed and implemented a Microsoft OneNote directory accessible to all zone staff, streamlining case management with step-by-step guidelines and a comprehensive database of local and community resources for clients.
  • Compliance & Documentation: Maintained meticulous case records, ensuring all investigative actions, assessments, and interventions adhered to ACS policies and state regulations.
  • DEI & Trauma-Informed Approach: Applied a culturally competent and trauma-informed lens when engaging diverse families, advocating for equitable service access and support.

Nassau County Probation, Juvenile Detention Center

Administrative Assistant
07.2021 - 07.2022

Job overview

  • System Digitization & Record Management: Led the transition from paper-based records to a digitized system, creating an improved storage and retention filing system that enhanced accessibility and compliance.
  • Data Entry & Digital Documentation: Accurately entered, tracked, and converted case files and administrative records into digital formats, reducing retrieval time and improving long-term data security.
  • Scheduling & Calendar Management: Utilized digital scheduling tools to coordinate meetings, conferences, and programmatic events, streamlining communication between internal staff and external stakeholders.
  • Procurement & Inventory Management: Implemented a digital tracking system for purchase orders and supply inventory, ensuring fiscal accountability and preventing shortages.
  • Event Planning & Coordination: Organized large-scale events, including employee recognition programs and youth-focused initiatives, using digital project management tools to improve efficiency.
  • Staff & Client Support: Provided administrative assistance to staff, digitizing case information to enhance workflow efficiency and facilitate timely responses to client and family inquiries.
  • Onboarding & Training Support: Developed a digital filing system for recruitment and training materials, streamlining new employee onboarding and improving access to resources.
  • Compliance & Safety Oversight: Assisted in audits and inspections by implementing a digital compliance tracking system, ensuring adherence to facility safety protocols and regulatory standards.
  • Interdepartmental Liaison: Served as a key point of contact between administrative departments, payroll, personnel, and external partners, leveraging digital communication tools for seamless coordination.
  • Correspondence & Communication: Created and maintained a digital repository for official correspondence, reports, and forms, improving organization and record retention for operational efficiency.

Independent Support Services

PCA | Direct Support Staff | Job Coach
08.2017 - 08.2019

Job overview

  • Individualized Support & Daily Living Assistance: Provided direct care and personalized support to 10+ individuals with disabilities, assisting with daily living activities, personal care, and skill-building to enhance independence.
  • Community Integration & Advocacy: Facilitated community engagement by supporting clients in accessing local resources, participating in activities, and developing essential life skills to foster inclusion.
  • Vocational Training & Job Coaching: Conducted job readiness training, helping individuals identify career interests, develop workplace skills, and secure meaningful employment. Collaborated with local businesses to ensure successful job placements and high retention rates.
  • Employer & Workplace Collaboration: Partnered with employers and supervisors to help individuals adapt to workplace expectations, maintain employment, and follow company policies while developing professional skills.
  • Case Management & Documentation: Maintained comprehensive records, including progress reports, Medicaid-compliant documentation, and service plans in accordance with New York State and OPWDD guidelines.
  • Transportation & Mobility Support: Assisted individuals with safe transportation to work, volunteer opportunities, and community activities, ensuring adherence to all local, state, and federal transportation regulations.
  • Health & Safety Compliance: Monitored and reported on client well-being, ensuring compliance with agency policies, OPWDD regulations, and the Code of Conduct while immediately addressing any observed risks

AMC Theatres

Operations Manager
11.2013 - 12.2017

Job overview

  • Theater Operations & Guest Experience: Managed daily theatre operations, ensuring a seamless moviegoing experience for thousands of guests by optimizing ticket sales, concessions, and facility upkeep.
  • Team Leadership & Development: Supervised a team of 15-25 employees, overseeing hiring, training, scheduling, and performance management to maintain high service standards and operational efficiency.
  • Financial Oversight & Budget Management: Monitored and managed theatre budgets, expenses, and revenue streams, consistently achieving financial targets and optimizing profitability through strategic cost control.
  • Marketing & Event Promotion: Partnered with marketing teams to develop and execute promotional strategies, special events, and loyalty programs that increased attendance and drove revenue growth.
  • Customer Service Excellence: Enforced AMC guest service standards, ensuring a positive and engaging environment through proactive conflict resolution and efficient service delivery.
  • Safety & Compliance Management: Ensured compliance with company policies, local regulations, and safety protocols, conducting regular audits, inspections, and staff training to uphold a secure work environment.
  • Technology & Digital Optimization: Utilized MS Suite and digital management tools to oversee scheduling, financial reports, and operational analytics for improved decision-making.
  • Multitasking & High-Volume Leadership: Excelled in a fast-paced, high-volume environment by effectively managing multiple departments, ensuring smooth daily operations.
  • Strategic Staffing & Scheduling: Optimized employee scheduling to ensure adequate staffing levels for peak hours, reducing labor costs while maintaining quality service.

Education

Capella University
Online

Master of Social Work
04-2027

University Overview

Metropolitan College of New York
New York, NY

Master of Public Affairs And Administration
01.2021

University Overview

Queens College, City University of New York
Flushing, NY

Bachelor's of Sociology
08-2017

University Overview

Nassau Community College
Garden City, NY

Associate's of Liberal Arts
05-2014

University Overview

Skills

  • Project Management
  • Conflict Resolution
  • Interpersonal Skills
  • Payroll procedure oversight
  • Written and verbal communication
  • Task prioritization
  • Negotiation
  • Behavioral intervention
  • Regulations and compliance
  • Crisis management
  • Training and mentoring
  • Resource development

Certification

American Red Cross CPR/AED/BLS Certification

Accomplishments

Accomplishments
  • Achieved 100% Compliance: Successfully maintained a 100% compliance rate in client electronic chart record audits as a Residential Program Supervisor at CN Guidance and Counseling Services Inc.
  • Regulatory Excellence: Passed a New York State Office of Mental Health (OMH) audit, earning the agency a certificate of operation for regulatory compliance and program effectiveness.
  • Employee Recognition: Honored as Employee of the Month (November 2024) for outstanding leadership, commitment to client care, and contributions to program success.
  • Leadership & Mentorship: Trained and mentored newly appointed supervisors, supporting their professional growth, and directly contributed to the promotion of four staff members under my supervision.
  • Process Improvement & Resource Development: Designed and implemented a Microsoft OneNote directory for Child Protective Services (ACS), providing zone staff with instant access to investigation protocols and local community resources, streamlining case management and improving service delivery.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programsPaid sick leave

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Software

Detention Risk Assessment Instrument

Connections

Microsoft Office

Carelogic

ADP

ISolved

HealthStream

Availability
See my work availability
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Interests

Project Management

Human Resources

Diversity, Equity, and Inclusion

Compliance and Quality Assurance

Websites

Timeline

Residential Program Supervisor - Mental Health Professional
Central Nassau Guidance and Counseling Services, Inc.
06.2022 - Current
Board Director | Community Outreach Coordinator
The Viki Sorrentino Foundation (VSF)
07.2021 - Current
Administrative Assistant
Nassau County Probation, Juvenile Detention Center
07.2021 - 07.2022
Child Protective Specialist Level II
Administration for Children’s Services
02.2019 - 08.2022
PCA | Direct Support Staff | Job Coach
Independent Support Services
08.2017 - 08.2019
Operations Manager
AMC Theatres
11.2013 - 12.2017
Capella University
Master of Social Work
Metropolitan College of New York
Master of Public Affairs And Administration
Queens College, City University of New York
Bachelor's of Sociology
Nassau Community College
Associate's of Liberal Arts

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Suzanne SorrentinoResidential Program Supervisor