Suzanne Theodore
Honolulu,HI
Summary
Reliable Shift Supervisor with a strong background in customer service, cash handling, and team collaboration. Proven ability to enhance customer satisfaction and foster team development.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
‘Aiea, Hawaii
09.2019 - Current
- Supervised daily operations, ensuring efficient workflow during peak hours to meet customer demand.
- Trained and mentored new baristas on customer service and beverage preparation, enhancing team skill set and service quality.
- Resolved customer complaints swiftly, improving overall satisfaction and fostering customer loyalty.
- Provided excellent customer service while upholding company policies.
- Collaborated with team members to create a positive work environment and culture.
- Facilitated communication between management and staff to promote transparency and teamwork.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Supervisor
Longs Drugs
Honolulu, HI
04.2016 - 07.2019
- Oversaw inventory levels and ensured timely restocking of supplies.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted customers with product selection when needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
President Theodore Roosevelt High School
Honolulu, HI05-2014
Skills
- Customer Service
- Effective communication
- Inventory management
- Cash handling
- Task delegation
- Mentoring and coaching
Timeline
Shift Supervisor
Starbucks
09.2019 - Current
Shift Supervisor
Longs Drugs
04.2016 - 07.2019
High School Diploma -
President Theodore Roosevelt High School