Suzanne Tyndall
Huntington Station,NY
Summary
Experienced with coordinating field services, ensuring timely and effective service delivery. Utilizes strong organizational skills and attention to detail to manage schedules and client communications.
Recently served as a Remote RCC Dispatcher for Altice USA, coordinating field technician operations across the tri-state region while maintaining high levels of customer service and operational efficiency. Seeking a remote role in operations coordination, dispatch, scheduling, or customer operations.
Overview
2027
2027
years of professional experience
Work History
RCC Dispatcher
Optimum (Altice USA)
2018 - 01.2024
- Coordinated technician dispatch operations across the tri-state service region, routing field technicians to installation and repair appointments.
- Monitored technician routes and job progress in real time, adjusting schedules to resolve delays and prioritize urgent service calls.
- Provided problem resolution for customer service issues including rescheduling, routing conflicts, and service disruptions.
- Communicated with technicians, supervisors, and customers to provide updates, troubleshoot service issues, and ensure successful appointment completion.
- Maintained productivity targets by ensuring efficient routing and minimizing service delays in a high-volume environment.
- Successfully worked in a fully remote dispatch center utilizing digital communication and scheduling platforms.
- Trained new staff on dispatch protocols and software systems for optimal performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Strategic Marketing Consultant
Independant
2012 - Current
- CLIENT LIST AVAILABLE
- Developed and executed marketing strategies for a variety of small businesses across multiple industries.
- Created email marketing campaigns including content development, design, distribution, and list management.
- Managed social media marketing across platforms including Facebook, Instagram, LinkedIn, Yelp, and Groupon.
- Designed print and digital advertising campaigns and tracked marketing performance.
- Assisted with website content development and marketing communications.
- Conducted market research to identify trends and inform strategic decision-making.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
Marketing Consultant
ANNUCO
01.2011 - 01.2019
- Supported marketing initiatives for a financial services organization specializing in annuity distribution.
Marketing Coordinator
Gersh Educational Services
01.2009 - 01.2012
- Managed digital marketing initiatives for multiple special education campuses.
- Administered Google AdWords campaigns and online advertising placements.
- Developed email marketing campaigns and newsletters.
- Assisted with website development and ongoing content management.
- Coordinated events, managing logistics and vendor relationships for successful execution.
- Analyzed market trends to inform strategic planning and promotional activities.
- Managed social media platforms, creating content that increased audience interaction.
- Monitored campaign performance, providing insights for continuous improvement.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Improved website traffic with the implementation of SEO best practices and keyword research.
Education
Associate’s degree - communications
Nassau Community College
01-2004
Bachelor’s Degree - Communications
SUNY Empire
Skills
- Dispatch & Routing Coordination
- Customer Service
- Data Entry
- Decision-making
- Active listening
- Remote Operations Support
- Marketing Campaign Management
- Email Marketing Platforms
- Social Media Marketing
- Website Content Management
Timeline
Marketing Consultant
ANNUCO
01.2011 - 01.2019
Marketing Coordinator
Gersh Educational Services
01.2009 - 01.2012
Bachelor’s Degree - Communications
SUNY Empire
RCC Dispatcher
Optimum (Altice USA)
2018 - 01.2024
Strategic Marketing Consultant
Independant
2012 - Current
Associate’s degree - communications
Nassau Community College