Suzenne Loviska
Big Rapids,Michigan
Summary
Dedicated professional with a proven track record at Applebees, enhancing customer experiences and streamlining service operations. Excelled in guest engagement and efficient cash handling, demonstrating a strong work ethic and exceptional communication skills. Achieved significant improvements in customer satisfaction and operational efficiency, embodying a results-driven approach with a focus on safety and team collaboration.
Overview
11
11
years of professional experience
Work History
Server
Applebees
Big Rapids, MI
10.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Production Line Leader/ Acting Supervisor
Big Rapids Products
Big Rapids, MI
04.2016 - 10.2021
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
Childcare Assistant
Child Development Center
Wiesbaden, Germany
01.2014 - 02.2016
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
Education
Diploma -
Jenison High School
Jenison, MISkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Caregiver
- Excellent communication skills
- Ability to follow directions
Timeline
Server
Applebees
10.2021 - Current
Production Line Leader/ Acting Supervisor
Big Rapids Products
04.2016 - 10.2021
Childcare Assistant
Child Development Center
01.2014 - 02.2016
Diploma -
Jenison High School