Suzette Armstead

• Managed competing priorities in a high-volume acute care environment, responding rapidly to emergency alerts while maintaining routine operational schedules.
• Recorded and tracked critical metrics (vital signs, fluid intake/output) with precision in Electronic Medical Records (EMR) systems (e.g., Epic, Cerner) to ensure data integrity for clinical teams.
• Monitored supply levels for patient rooms and utility stations, coordinating restocking efforts to prevent workflow disruptions during critical care moments.
• Strictly adhered to hospital protocols, safety guidelines, and infection control standards, maintaining a 100% compliance record with regulatory policies.
• Served as the primary liaison between patients, families, and the nursing team, effectively relaying critical updates and explaining procedures to alleviate anxiety.
• De-escalated stressful situations with agitated or distressed individuals using empathy, active listening, and professional composure.
• Delivered dignified, patient-centered support to a diverse population, consistently maintaining high patient satisfaction scores through attentive and compassionate interaction.
• Partnered effectively with multidisciplinary teams (physicians, nurses, physical therapists) to execute complex care plans and ensure seamless shift hand-offs.
• Demonstrated the ability to remain calm and focused during code situations and medical emergencies, assisting the clinical team with rapid response protocols.
• Thrived in a dynamic, 24/7 environment, quickly adjusting to fluctuating patient loads and changing unit needs without compromising quality of output.
• Maintained strict confidentiality of sensitive personal and medical information in accordance with HIPAA regulations and ethical standards.
• Utilized keen attention to detail to identify subtle changes in patient condition, proactively alerting supervisors to prevent potential adverse events.

• Executed rapid turnover of patient bays between surgical cases, stripping linens, sanitizing equipment, and restocking supplies to strictly adhere to the surgical schedule.
• Managed the secure intake, cataloging, and storage of patient personal property (valuables, prosthetics, clothing) ensuring 100% accountability during the chain of custody.
• Assisted with the transport logistics of patients moving between Pre-Op, the Operating Room, and Post-Op/Discharge zones, identifying bottlenecks to ensure smooth throughput.
• Conducted meticulous pre-surgical preparations (clipping, skin prep, NPO verification) in strict accordance with surgeon-specific standing orders and hospital policy.
• Acted as the point of contact for family members in waiting areas, effectively managing expectations regarding wait times and facilitating reunification during the discharge process.
• Reinforced post-procedure instructions to patients and responsible parties upon discharge, ensuring clarity on safety measures and next steps before leaving the facility.
• Delivered concise verbal reports on patient status to surgical teams and transport staff to ensure continuity of care and safety.
• Documented baseline and recovery vital signs with high precision in the Electronic Medical Record (EMR), creating an accurate legal record of the patient's surgical journey.
• Enforced sterile field precautions and infection control standards (PPE, isolation protocols) to minimize surgical site infection risks.
• Maintained 1:1 observation of confused or disoriented patients emerging from anesthesia to prevent falls, injury, or disruption of medical devices.

• Managed competing priorities in a high-volume acute care environment, responding rapidly to emergency alerts while maintaining routine operational schedules.
• Recorded and tracked critical metrics (vital signs, fluid intake/output) with precision in Electronic Medical Records (EMR) systems (e.g., Epic, Cerner) to ensure data integrity for clinical teams.
• Monitored supply levels for patient rooms and utility stations, coordinating restocking efforts to prevent workflow disruptions during critical care moments.
• Strictly adhered to hospital protocols, safety guidelines, and infection control standards, maintaining a 100% compliance record with regulatory policies.
• Served as the primary liaison between patients, families, and the nursing team, effectively relaying critical updates and explaining procedures to alleviate anxiety.
• De-escalated stressful situations with agitated or distressed individuals using empathy, active listening, and professional composure.
• Delivered dignified, patient-centered support to a diverse population, consistently maintaining high patient satisfaction scores through attentive and compassionate interaction.
• Partnered effectively with multidisciplinary teams (physicians, nurses, physical therapists) to execute complex care plans and ensure seamless shift hand-offs.
• Demonstrated the ability to remain calm and focused during code situations and medical emergencies, assisting the clinical team with rapid response protocols.
• Thrived in a dynamic, 24/7 environment, quickly adjusting to fluctuating patient loads and changing unit needs without compromising quality of output.
• Maintained strict confidentiality of sensitive personal and medical information in accordance with HIPAA regulations and ethical standards.
• Utilized keen attention to detail to identify subtle changes in patient condition, proactively alerting supervisors to prevent potential adverse events.

• Managed competing priorities in a high-volume acute care environment, responding rapidly to emergency alerts while maintaining routine operational schedules.
• Recorded and tracked critical metrics (vital signs, fluid intake/output) with precision in Electronic Medical Records (EMR) systems (e.g., Epic, Cerner) to ensure data integrity for clinical teams.
• Monitored supply levels for patient rooms and utility stations, coordinating restocking efforts to prevent workflow disruptions during critical care moments.
• Strictly adhered to hospital protocols, safety guidelines, and infection control standards, maintaining a 100% compliance record with regulatory policies.
• Served as the primary liaison between patients, families, and the nursing team, effectively relaying critical updates and explaining procedures to alleviate anxiety.
• De-escalated stressful situations with agitated or distressed individuals using empathy, active listening, and professional composure.
• Delivered dignified, patient-centered support to a diverse population, consistently maintaining high patient satisfaction scores through attentive and compassionate interaction.
• Partnered effectively with multidisciplinary teams (physicians, nurses, physical therapists) to execute complex care plans and ensure seamless shift hand-offs.
• Demonstrated the ability to remain calm and focused during code situations and medical emergencies, assisting the clinical team with rapid response protocols.
• Thrived in a dynamic, 24/7 environment, quickly adjusting to fluctuating patient loads and changing unit needs without compromising quality of output.
• Maintained strict confidentiality of sensitive personal and medical information in accordance with HIPAA regulations and ethical standards.
• Utilized keen attention to detail to identify subtle changes in patient condition, proactively alerting supervisors to prevent potential adverse events.

Managed and balanced high-volume cash drawers and vaults daily, consistently maintaining 100% accuracy in financial audits and end-of-day reporting.

• Executed complex financial transactions, including ACH transfers, wire payments, and check cashing, ensuring precision in all monetary exchanges.
• Maintained accurate financial ledgers for hundreds of active client accounts, tracking principal, interest, and fees in accordance with amortization schedules.
• Utilized financial software to input, update, and verify client payment history and banking information, ensuring data quality for auditing purposes.
• Strictly adhered to federal and state lending regulations (e.g., Truth in Lending Act, Fair Debt Collection Practices Act) to ensure legal operation and protect consumer rights.
• Screened documentation and identification for discrepancies to prevent fraudulent activity and mitigate financial loss for the organization.
• Conducted thorough due diligence calls to employers and references to verify applicant status and validate application data.
• Educated clients on various financial products, terms, and fee structures, helping them understand their obligations and choosing the best solution for their immediate needs.
• Managed past-due accounts with professionalism, negotiating payment plans and settlements with distressed clients to recover assets while maintaining brand reputation.
• Resolved complex customer complaints and disputed transactions using active listening and firm but empathetic communication techniques.
• Built rapport with a diverse customer base, fostering trust and loyalty to drive repeat business in a competitive market.