Suzette Gomez
Grand Prairie,TX
Summary
Motivated team member eager to contribute to business's success. Experienced in providing high quality work. Focused on acquiring new skills. Organized and dependable candidate successful at managing multiple tasks with a positive attitude.
Overview
6
6
years of professional experience
Work History
Medical Billing
IKS Health
Coppell, TX
04.2023 - 05.2024
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
- Contacted insurance companies for patient medical billing operations.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Maintained up to date knowledge of CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Fraud Analyst
Co-op financial services
Fort Worth, TX
02.2022 - 12.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Answered constant flow of calls with minimal wait times
- Contacted customers directly to notify of fraudulent activities
- Was responsible for processing and logging accurate and detailed incident reports
- Mentored new hires, resulting in stronger development and increased productivity.
Bankruptcy Specialist
National Bankruptcy Services
Dallas, TX
08.2021 - 12.2021
- Communicated pertinent information to clients via phone, email, and mail
- Filed documents with bankruptcy courts within expected timeframes to prevent any delays
- Reviewed case files and reported case progress in internal site
- Researched statuses, decisions, legal articles, and codes
- Verified deposit accounts before processing payments of house mortgages, credit, car payment, etc
- Accurately documented everything said on calls.
Store Clerk Cashier
Cvs
Grand Prairie, TX
02.2020 - 05.2021
- Maintained accurate inventory records to provide data for use in merchandise orders
- Assisted customers in locating items and signing them up for reward programs
- Consistently lifted boxes weighing up to 90lbs
- Stayed current on stock management needs by receiving deliveries and replenishing shelves
- Cashiered with two cash registers at once in order to maximize customer flow when busy
- Ran store alone at times.
Cook
Taco Cabana
Grand Prairie, TX
03.2019 - 11.2019
- Set up and prepared cooking supplies and workstations during opening and closing
- Cleaned dining area and lifted up to 70lbs of waste
- Operated ovens, fryers, and mixers safely to prevent kitchen accidents and machinery malfunction
- Washed dirty dishes before the end of my shift
- Successful in cooking quickly for a fast-paced environment.
Cashier/Cook
Pollo Regio
Dallas, TX
03.2018 - 10.2018
- Thoroughly washed and sanitized all dishes, glassware, and silverware after each use
- Processed payments and counted change to complete transactions
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Took customers' orders
- Kept server areas clean and stocked to increase efficiency while working tables
- Performed cleaning duties such as sweeping, mopping, and cleaning restrooms before opening & after closing.
Education
Grand Prairie High School
Grand Prairie, TXSkills
- Payment Processing
- Organized
- Cooperative Attitude
- Problem Resolution
- Telephone Etiquette
- Fast Paced
- Calm Under Pressure
- Analytical Abilities
- Bilingual
- Quick Learning Skills
Timeline
Medical Billing
IKS Health
04.2023 - 05.2024
Fraud Analyst
Co-op financial services
02.2022 - 12.2022
Bankruptcy Specialist
National Bankruptcy Services
08.2021 - 12.2021
Store Clerk Cashier
Cvs
02.2020 - 05.2021
Cook
Taco Cabana
03.2019 - 11.2019
Cashier/Cook
Pollo Regio
03.2018 - 10.2018
Grand Prairie High School