Suzette Martinez
Saratoga Springs
Summary
I'm detail-oriented and dedicated to having exceptional communication skills and a passion for delivering outstanding customer service. I'm skilled in managing multi-line phone systems, handling patient inquiries via phone, and email, and maintaining smooth patient flow in fast-paced environments. I also foster a collaborative spirit, strong organizational skills and a friendly, clear approach to customer service. I'm adaptable to working independently and or with a group. I am eager to display my skills and collaborate with a team.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Freelancers Union
Salt Lake City
12.2022 - 07.2024
- Monitored children's safety, preparing meals, and ensuring all aspects of their wellbeing was being taken care of.
- Resolved conflicts between children or addressing unexpected situations such as illness and emergencies.
- Coordinated with parents, other caregivers, even tutors and doctors.
- Followed through with set schedules and tasks for that week.
Customer Service Associate
Old Navy
West Jordan
09.2019 - 03.2020
- Maintained customer satisfaction by providing friendly efficient service and, resolving customer issues promptly.
- Greeted customers and identified their needs
- Proficient in managing multi line phone systems, answering and directing calls efficiently.
- Maintained a friendly communicative attitude.
- Performed additional duties as assigned by management team.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT05-2021
Skills
- Customer Service
- Ability to multitask
- Communication skills
- Organization
- Teamwork
Accomplishments
- Completed a financial literacy course gaining a pass of 97%.
- Completed a peer project upgrading a school for students with special needs.
Timeline
Childcare Provider
Freelancers Union
12.2022 - 07.2024
Customer Service Associate
Old Navy
09.2019 - 03.2020
High School Diploma -
Taylorsville High School
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