Suzette Roush
Fromberg ,MT
Summary
Dynamic Parts Manager with a proven track record at Billings Farmhand, excelling in inventory management and customer service. Recognized for enhancing workflow efficiency and improving customer satisfaction through effective communication and problem-solving. Hardworking and reliable, I consistently exceed expectations while promoting product knowledge and ensuring timely order processing.
Overview
15
15
years of professional experience
Work History
Parts Manager
Billings Farmhand
09.2022 - 04.2026
- Managed inventory levels to ensure availability of parts and supplies.
- Oversaw daily operations of parts department to enhance workflow efficiency.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Parts Specialist
Billings Farmhand
04.2015 - 09.2022
- Assisted customers in selecting appropriate parts and accessories for agricultural equipment.
- Collaborated with team members to streamline order processing and improve delivery times.
- Utilized computer systems for order entry, tracking shipments, and managing customer inquiries.
- Provided technical support to clients regarding product specifications and installation procedures.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Office Manager
Department of Workforce Services
10.2013 - 04.2015
- Oversaw daily office operations, ensuring efficient workflow and adherence to policies.
- Managed scheduling and coordination of meetings for departmental staff.
- Streamlined communication processes between various teams and external stakeholders.
- Developed and maintained filing systems for confidential employee records.
- Provided training and support to new administrative staff on office protocols and tools.
- Assisted in the preparation of reports, ensuring accuracy and timely submission.
- Coordinated employee onboarding processes, enhancing integration into the department's culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager
Migrant Farm Labor Center
03.2011 - 11.2013
- Directed daily operations to ensure efficient management of migrant labor resources.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Science - Animal Science
Montana State University
Bozeman, MTSkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- POS systems operations
- Product promotion
- Hardworking and reliable
Timeline
Parts Manager
Billings Farmhand
09.2022 - 04.2026
Parts Specialist
Billings Farmhand
04.2015 - 09.2022
Office Manager
Department of Workforce Services
10.2013 - 04.2015
Manager
Migrant Farm Labor Center
03.2011 - 11.2013
Bachelor of Science - Animal Science
Montana State University