Suzette Seymour
Inchelium,Washington
Summary
Dynamic Residential Service Specialist with expertise in property management and lease negotiation at Colville Indian Housing Authority. Proven track record in enhancing tenant relations and ensuring regulatory compliance. Adept at financial reporting and conflict resolution, consistently exceeding customer satisfaction through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Service Specialist
Colville Indian Housing Authority
Inchelium, Washington
11.2023 - 10.2024
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Facilitated tenant paperwork processing and verification.
- Cultivated rapport with clients to meet expectations for event space rentals.
- Managed security deposits according to state law.
- Met with tenants to show property and assess applications or sign leases.
- Oversaw daily operations, maintenance, and administration of various properties.
- Prepared monthly financial statements for landlords detailing income and expenses.
- Met with clients to negotiate management and service contracts.
- Maintained tenant records, including rental applications, leases, and payments.
- Compiled and conveyed operational and financial data to property manager.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Negotiated terms of lease agreements between landlords and tenants.
- Managed and oversaw operations, maintenance and administration of properties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Completed lease applications and verifications, notifying prospects of results.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Addressed safety hazards or violations of building codes immediately.
- Ensured compliance with all applicable laws and regulations related to landlord-tenant relationships.
- Collected rent on time from tenants and distributed late notices when necessary.
- Advised tenants on lease terms, payment plans, and other contractual obligations.
- Scheduled and coordinated property inspections with maintenance staff.
- Prepared and submitted monthly tenant visit logs.
- Organized move-in and move-out procedures for each tenancy period.
- Updated tenant and unit information to keep current in housing database.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Resolved tenant complaints in a timely manner while adhering to company policies.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
CareNet
Omak, WA
03.2012 - 09.2012
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled, confirmed appointments, and meetings.
- Assisted with special projects assigned by management when required.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated company events with venues and advised staff of pertinent details.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Sorted incoming mail and directed to correct personnel each day.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Budtender
Sage Shop
Omak, WA
01.2011 - 06.2011
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Operated cash registers to process payments from customers.
- Processed returns and exchanges in accordance with company policy.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Handled large volume of cash with high accuracy and security each day.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and promoted various cannabis products.
- Organized backroom shelves according to item size and category for easy access.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Answered customer inquiries regarding product features, pricing, and availability.
- Verified proper customer identification, medical information and paperwork.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Cleaned shelves, counters and tables to maintain organized store.
- Created positive and healthy customer interactions to align with company core values.
- Greeted customers with a friendly and inviting attitude.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Inchelium High School
Inchelium, WA01-2001
Some College (No Degree) - Dental Assistant
Carrington College
Spokane Valley, WASkills
- Property management
- Lease negotiation
- Financial reporting
- Tenant relations
- Regulatory compliance
- Customer relationship management
- First aid and CPR
- Problem solving
- Conflict resolution
- Event coordination
- Effective communication
- Attention to detail
- Interpersonal skills
- Confidentiality practices
- Professionalism
Certification
Notary - I am currently a Notary until 05-26-2026.
Timeline
Residential Service Specialist
Colville Indian Housing Authority
11.2023 - 10.2024
Receptionist
CareNet
03.2012 - 09.2012
Budtender
Sage Shop
01.2011 - 06.2011
High School Diploma -
Inchelium High School
Some College (No Degree) - Dental Assistant
Carrington College