SUZETTE VILLELLA
Johnston,RI
Summary
Highly motivated and well organized, with management and leadership skills. Great at communicating and connecting with others. Experienced in dealing with the public, demonstrating professionalism, patience and compassion. Experienced in the medical field with knowledge of medical terminology and patient care.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Anchor Medical Associates- Brown Health
Lincoln, RI
05.2024 - 04.2025
- Processed referrals for specialist care requested by physicians and patients.
- Answered incoming calls, addressing patient and medical office inquiries.
- Performed data entry for billing and collections procedures.
- Verified insurance coverage and collected co-payments for appointments.
- Greeted and checked in patients, updating information in computer system.
- Scheduled patient appointments, ensuring accuracy of times with providers.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Directed calls promptly to appropriate departments.
- Experienced with Athena Health
Private Nanny
Johne and Alyssa Moran
North Kingston, RI
03.2021 - 05.2024
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the child.
- Maintained a safe and nurturing environment for the child in their home.
- Communicated with the parents regularly to discuss progress, concerns, and any other issues related to the care of their child.
- Helped the child discover enrichment activities to inspire imagination and creativity.
- Took the child to parks, library and educational trips.
- Managed household duties including shopping, laundry, light housekeeping tasks when necessary.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Regulated schedules to balance rest, learning and play.
Private Nanny
Marc and Beth Ranaldi
Johnston, Rhode Island
09.2017 - 09.2020
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the child.
- Maintained a safe and nurturing environment for the child in their home.
- Communicated with the parents regularly to discuss progress, concerns, and any other issues related to the care of their child.
- Helped the child discover enrichment activities to inspire imagination and creativity.
- Took the child to parks, library and educational trips.
- Managed household duties including shopping, laundry, light housekeeping tasks when necessary.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Regulated schedules to balance rest, learning and play.
Restaurant Manager
Cafe Assisi
Wrentham, Ma
04.2008 - 04.2020
- Resolved customer complaints regarding meal quality or service issues.
- Maintained excellent communication with staff in order to provide efficient service.
- Trained new employees to perform duties.
- Set up cash drawers, ran the close of day reports and made bank deposits.
Nurses Assistant
Courtland Place
Smithfield, Rhode Island
05.2006 - 04.2008
- Provided companionship to patients, monitoring their emotional well-being, and offered reassurance and redirect when needed.
- Maintained patient records accurately by documenting changes physically or mentally.
- Assisted patients with their daily living, including eating, grooming, toileting and hygiene.
- Observed patient's condition regularly for any medical or behavioral concerns.
- Documented vitals, noted medical, or behavioral concerns to report to nursing staff.
- Engaged with patient's family to provide a pleasant visit experience.
Education
CERTIFIED NURSING ASSISTANT -
CCRI
Warwick, RI12.2006
PRE-NURSING -
CCRI
Lincoln, RISkills
- Management
- Leadership
- Communication
- Medical terminology
- Patient care
- Patient scheduling
- Data entry
- Patient check-in
- Customer service
- Time management
- Problem solving
- Communication skills
- Referral processing
Timeline
Medical Receptionist
Anchor Medical Associates- Brown Health
05.2024 - 04.2025
Private Nanny
Johne and Alyssa Moran
03.2021 - 05.2024
Private Nanny
Marc and Beth Ranaldi
09.2017 - 09.2020
Restaurant Manager
Cafe Assisi
04.2008 - 04.2020
Nurses Assistant
Courtland Place
05.2006 - 04.2008
CERTIFIED NURSING ASSISTANT -
CCRI
PRE-NURSING -
CCRI
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