Suzette NICOLE Davis
Baldwin,NY
Summary
I am a communicator and very focus individual. I am committed to getting the job done to the best of my ability and in the shortest possible time. I work with tenacity and pay great attention to details. Motivated Real Estate Agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with 4 years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
23
23
years of professional experience
Work History
REAL ESTATE AGENT
- CrossIsland
01.2021 - Current
- Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.
PERSONAL ACCOUNT REPRESENTATIVE
- State Farm
Hicksville, NY
10.2020 - 04.2022
- Establish customer relationships and follow up with customers as needed
- Recommended strategies to clients to help achieve financial goals.
VOLUNTEER, ASSISTANT SECRETARY
- Jose Marti Alumni Association New York Inc
05.2016 - 10.2020
- Coordinate, schedule, and arrange meetings for calendars events including business & social events
- Prepare and send monthly minutes of meeting to association members
- Prepare membership document, file, and keep updated records of payments, dues, fines etc.
SERVICE COORDINATOR
- Transdev Services
10.2019 - 06.2020
- Supervise and instruct bus operators with regards to safety and service
- Responsible for enforcing company polices
- Solving customers problems and directing personnel accordingly
- Assist Service Quality Managers
- Perform evaluations and provide recommendation
SUPPORT & ESCALATIONS COORDINATOR
- Altice USA, Cablevision
Jericho, NY
04.2013 - 06.2018
- Responded to customer requests via telephone and email. Worked directly with Customer Service Department for customers to achieve high quality experience
- Analyzed departmental responsibilities for appropriate distribution throughout various departments
- Created cancellation reports, win-back reimbursement reports etc.
- Handled customer complaint, analyzed customers satisfaction, and various customer issues as an improvement strategy and feasibility studies.
- Offered constructive feedback and contributed ideas at weekly staff meeting.
INBOUND SALES REPRESENTATIVE
- Cablevision Systems Corporation
Jericho, NY
11.2006 - 03.2013
- Maintain current understanding of company products and services
- Used active listening skills to assess customer needs and desire
- Asked appropriate open-ended questions to discover prospect requirements and ultimately close sale.
ADMINISTRATIVE CLERK
- Lasco Distributors Ltd
St. Catherine
01.2001 - 06.2006
- Compiled and maintain records of business transactions and office activities
- Computed wages, commissions and payments, tabulated and posted data in record book
- Reconciled account balances and financial documentation such as invoices, cash receipts, and checks
- Scheduled timely paying of bills by developing flexible payment plans for utility bills and reimbursement of credit card bills for managerial staff.
Education
Human Resource Management Certificate Program -
Molloy College
03.2019
Intermediate - Accounting & Management
Duff's Business College
01.1998
Skills
- Leadership, Excellent Communication, Administrative Support, Problem Solving, Adaptability, Strong Work Ethics, Time Management & Motivator
Timeline
REAL ESTATE AGENT
- CrossIsland
01.2021 - Current
PERSONAL ACCOUNT REPRESENTATIVE
- State Farm
10.2020 - 04.2022
SERVICE COORDINATOR
- Transdev Services
10.2019 - 06.2020
VOLUNTEER, ASSISTANT SECRETARY
- Jose Marti Alumni Association New York Inc
05.2016 - 10.2020
SUPPORT & ESCALATIONS COORDINATOR
- Altice USA, Cablevision
04.2013 - 06.2018
INBOUND SALES REPRESENTATIVE
- Cablevision Systems Corporation
11.2006 - 03.2013
ADMINISTRATIVE CLERK
- Lasco Distributors Ltd
01.2001 - 06.2006
Human Resource Management Certificate Program -
Molloy College
Intermediate - Accounting & Management
Duff's Business College
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