Suzie Johnson
Winneconne,WI
Summary
Proactive and meticulous Program Management professional with 15+ years' experience of developing program strategies coordination resource allocation, and collaborating with cross-functional teams. Well versed in implementing quality assurance measures, spearheading process improvements, and ensuring project delivery within budgetary constraints.
Overview
18
18
years of professional experience
Work History
Program Manager
Kenvue/Johnson & Johnson
Neenah, WI
02.2020 - 04.2024
- Supervised cross-functional teams, established communication channels, defined roles & responsibilities, and promoted collaboration to obtain project deliverables within budget and timeline.
- Assessed organizational needs, defined program objectives, and developed action plan resulting in a consistent sales growth of over 10% annually.
- Identified improvement areas in processes, procedures, and systems for program delivery cycle resulting in updating an award program and fostering a positive work environment.
- Reviewed employee performance and provided ongoing feedback and weekly/monthly coaching to drive performance improvement. Resulting in low turnover and multiple team member promotions.
- Controlled expenditures and reported monthly actual performance.
- Implemented strategies to enhance training programs through the integration of lessons learned and best practices.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
Program Director
Burt's Bees/Clorox
Appleton, WI
01.2015 - 02.2020
- Developed, motivated, and coached sales managers, driving average 8% growth year over year.
- Developed and executed sales strategies to expand customer network and enhance customer loyalty, leading to exceptional vendor ratings and acquisition of new clientele.
General Manager/New Store Coordinator
Gap Inc.
Oshkosh, WI
01.2006 - 01.2015
- Guided and mentored team members to establish successful rapport with customers and consistently exceed their expectations by providing outstanding service and extensive product knowledge, resulting in boosted brand loyalty. Resulting in consistent year over year positive sales.
- Accomplished representation of the brand in leadership teams to ensure compliance with all federal, provincial, state, and Gap Inc. employment requirements during successful new store launches across U.S.-based and Canadian stores resulting in 8 years as a new store coordinator.
Education
Bachelor of Applied Arts - Business & Fashion Merchandising
Northern Michigan University
Skills
- Leadership
- Time Management
- Problem-Solving
- Adaptability
- Attention to Detail
- Technical Skills
- Interpersonal- Skills
- Collaboration
- Communication
- Creativity and Innovation
Accomplishments
- Top Account Team awards for Kenvue/J&J 2020-2024. Top Company CPG Sales Teams.
- Received customer service awards for e-commerce and independent drug companies in 2018 and 2019.
- Top sales manager and team for Burt’s Bees, 2017 & 2018.
- Gap Peer to Peer winner, Regional Top Customer Service Award 2 years and Top Sales Year over Year 3 years.
Timeline
Program Manager
Kenvue/Johnson & Johnson
02.2020 - 04.2024
Program Director
Burt's Bees/Clorox
01.2015 - 02.2020
General Manager/New Store Coordinator
Gap Inc.
01.2006 - 01.2015
Bachelor of Applied Arts - Business & Fashion Merchandising
Northern Michigan University
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