Suzie Leber
Bethesda,MD
Summary
Dynamic and results-oriented professional with over 10 years of experience in high-end retail management. Specializing in team leadership, talent acquisition, and employee development. Proven track record in optimizing hiring processes, enhancing employee engagement, and fostering a collaborative work environment. Passionate about leveraging strong interpersonal skills to drive organizational success and deliver exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
Associate Store Manager
Anthropologie & Co.
Bethesda, Maryland
01.2020 - Current
- Lead daily operations with a volume responsibility exceeding $10 million, focusing on maximizing sales while ensuring a high-quality customer experience
- Spearhead the hiring process, including sourcing candidates, conducting interviews, and selecting top talent that aligns with brand values
- Develop and implement comprehensive onboarding programs, ensuring new employees are equipped with the skills and knowledge necessary for success
- Provide ongoing training and development for staff, enhancing performance, engagement, and retention within a team of approximately 50 employees
- Foster a positive workplace culture by promoting open communication, team collaboration, and recognition of employee contributions
Personal Stylist and Sales Associate
Anthropologie & Co.
Bethesda, Maryland
01.2016 - 01.2020
- Delivered personalized customer service, fostering long-term relationships that resulted in repeat business and increased loyalty
- Assisted in training new team members on product knowledge and customer engagement strategies, enhancing overall team performance
- Collaborated with management to identify areas for improvement in the customer service process and implemented effective solutions
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
Department Manager, Women's Active and Swimwear
Nordstrom
Tysons Corner
01.2013 - 01.2015
- Drove annual sales of $1.8 million while leading a team through recruitment, training, and performance management
- Developed a strong understanding of employee development and retention strategies, leading to a high-performing team culture
- Worked closely with HR to implement effective training programs that improved team performance and customer satisfaction scores
Department Manager, Hosiery
Nordstrom
Pentagon City
01.2012 - 01.2013
- Managed a department with volume responsibility exceeding $1.4 million, focusing on team leadership and employee development
- Conducted regular performance reviews and provided constructive feedback to enhance team member skills and career progression
Department Manager, Women's Accessories and Hosiery
Nordstrom
Dulles Town Center
01.2010 - 01.2012
- Oversaw department operations, achieving the highest sales increase in the Capital region and earning recognition awards for outstanding performance
- Implemented effective onboarding practices for new hires, ensuring a smooth transition and integration into the team
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Bachelor of Arts - English Language and Literature
University of Maryland
College Park, MD01-2008
Skills
- Talent Acquisition and Recruitment
- Employee Onboarding and Training
- Performance Management
- Team Leadership and Development
- Conflict Resolution
- Customer Service Excellence
- Store safety
- Store operations
- Staff Management
- Customer Service and Engagement
- Incident Reports
- Upselling and Cross-Selling
- Loss Prevention
- Human resource policies
- Inventory Control
References
Available upon request.
Timeline
Associate Store Manager
Anthropologie & Co.
01.2020 - Current
Personal Stylist and Sales Associate
Anthropologie & Co.
01.2016 - 01.2020
Department Manager, Women's Active and Swimwear
Nordstrom
01.2013 - 01.2015
Department Manager, Hosiery
Nordstrom
01.2012 - 01.2013
Department Manager, Women's Accessories and Hosiery
Nordstrom
01.2010 - 01.2012
Bachelor of Arts - English Language and Literature
University of Maryland
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