Suzie Ziebell
Hillsboro,OR
Summary
Successful bartender with 7 years of experience (25+ years in the service industry) addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Has 100% accuracy in securing the building at night.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Bartender
One Horse Tavern
06.2020 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assistant General Manager
Langer's Entertainment Center
09.2019 - 03.2020
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Server
Pastini Pastaria
09.2018 - 09.2019
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH1984
Skills
- Customer service excellence
- Payment Processing
- De-Escalation Techniques
- Coordination
- Sales expertise
- Sales closing
- Computer Proficiency
- POS systems expert
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- OLCC
- Food Handlers Permit
Timeline
Lead Bartender
One Horse Tavern
06.2020 - Current
Assistant General Manager
Langer's Entertainment Center
09.2019 - 03.2020
Server
Pastini Pastaria
09.2018 - 09.2019
High School Diploma -
Licking Heights High School
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