SUZIL VILLALVA-BUTLER
EWING ,NJ
Summary
Dedicated Customer Service Representative with 11 years of experience motivated to maintain customer satisfaction and contribute to company success .Proven ability to establish understanding with clients . Looking for a position in a fast growth company.
Overview
12
12
years of professional experience
Work History
Customer Service Representatives/Account Manager
Genesis Logistics Inc
Dayton , NJ
06.2013 - Current
- Train team members in the customer applications of technologies
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
Warehouse
Staff Management Services Inc
New Brunswick, USA
03.2013 - 06.2013
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Dispose of damaged or defective items, or return them to vendors
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06.2009
Middlesex County College
Skills
- Team Training
- Reporting
- Clerical
- Multiple languages
- Reading Comprehension
- Critical Thinking
- Time Management
- Active Learning
- Supervising
- Learning Strategies
- Knowledge in Excel
- Knowledge in Word
- Team learner
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representatives/Account Manager
Genesis Logistics Inc
06.2013 - Current
Warehouse
Staff Management Services Inc
03.2013 - 06.2013
High School Diploma -
New Brunswick High School
Middlesex County College
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