Suzy Cetrone

• Supervised a great number of employees in providing excellent customer service to callers requiring assistance for medical disability issues.
• Built positive rapport and relationships for high levels of customer satisfaction.
• Onboarded and trained customer representatives to meet performance and service goals.
• Implemented customer service policies and procedures for consistent performance standards.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Processed more than 25 patients per day.

• Maintained detailed records of medical supplies and ordered supplies.
• Communicated with patients, ensuring that medical information was kept private.
• Scheduled appointments and referral appointments to other providers for patients needing specialized treatment.
• Maintained professional demeanor while treating patients with respect and dignity.

• Oversaw operations for 15 assembly zones producing more than 300 parts each day.
• Used Microsoft Office to monitor and forecast company's production and growth.
• Read engineering blueprints to create assembly instructions.