Suzy Rush
Maynardville,TN
Summary
Results-driven professional with over nine years in customer support. Highly committed to delivering exceptional service that fosters strong client relationships and drives business growth.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Knitwell Group (Talbots)
Knoxville, TN
07.2019 - 04.2025
- Delivered exceptional customer service through effective communication, empathy, and problem-solving skills.
- Established and maintained meaningful client relationships, contributing to sustained business growth and favorable client testimonials.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Customer Service Representative
DialAmerica
02.2017 - 07.2019
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Administrative Support
Roane State Community College
Oak Ridge, TN06-1997
Skills
- Complaint handling
- Customer relationship management (CRM)
- Live chat support
- Payment processing
Accomplishments
Received numerous rewards regularly resulting from positive customer reviews.
Timeline
Customer Support Specialist
Knitwell Group (Talbots)
07.2019 - 04.2025
Customer Service Representative
DialAmerica
02.2017 - 07.2019
Associate of Science - Administrative Support
Roane State Community College