Svetlana Alaverdyan
Glendale,CA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Ucom through expert office management and organizational skills. Spearheaded a comprehensive training program, boosting team productivity significantly. Excelled in customer service, ensuring client satisfaction and loyalty. Skilled in financial reporting and administrative oversight, consistently meeting and exceeding sales goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Ucom
Armenia Armavir
12.2017 - 12.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Specialist
Rostelecom
Armenia Armavir
12.2013 - 12.2016
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Clerk-Operator
Gazprom
Armenia Armavir
12.2012 - 12.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
IT Computer Operator
Andranik Ozanyan School No. 5
Armenia Armavir
12.2011 - 12.2012
- Established positive relationships with stakeholders through clear communication about IT-related matters, providing recommendations when necessary.
- Optimized resource usage through efficient workload scheduling and allocation.
- Kept abreast of industry trends, recommending innovative solutions for enhanced productivity and performance.
- Contributed to system upgrades, ensuring seamless transitions with minimal disruption to users.
Sales Manager
Red Cube
Moscow Russia
12.2010 - 12.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Boosted sales revenue by creating effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor’s In Finance And Credit -
Moscow State University of Economics, Statistics,
Moscow09.2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Financial reporting
- Workflow optimization
- Employee training
- Administrative oversight
Certification
Certifications and Trainings
• Florist-Designer Certificate | Brabion Flora-Service Training Center | 2009
• Customer Service Training | Management MIX | 2013
• Corporate Management Advanced School | 2014
• Sales Techniques
• Cross-Selling and Upselling
• Customer Complaint Management
• Sales Excellence Certificate | IAB International Academy of Business | 2015
• Excellence in Sales
• Effective Customer Service
Languages
Armenian
Full Professional
Russian
Full Professional
Timeline
Office Manager
Ucom
12.2017 - 12.2022
Retail Sales Specialist
Rostelecom
12.2013 - 12.2016
Clerk-Operator
Gazprom
12.2012 - 12.2013
IT Computer Operator
Andranik Ozanyan School No. 5
12.2011 - 12.2012
Sales Manager
Red Cube
12.2010 - 12.2011
Bachelor’s In Finance And Credit -
Moscow State University of Economics, Statistics,