Svetlana Dakovic
Walla Walla
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Cashier Assistant
Burlington
06.2025 - 04.2026
- Answered questions about store policies and addressed customer concerns.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Retrieved items for customers and verified prices.
- Worked with other associates to support cashiers and management needs.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Trained new cashier team members in customer service and money handling processes.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Store Owner
Meli
04.2019 - 01.2022
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
Sales Manager
TONER TRADE COMPANY
01.2010 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Body Care Manager
Natural Grocers
05.2026 - 2026
- Guided customers toward Natural Grocers products, promotions, and wellness offerings based on needs.
- Supported customer care inquiries and resolved service issues with prompt, accurate communication.
- Coordinated daily priorities with store teams to maintain efficient service flow and task completion.
- Documented customer concerns and follow-up actions in internal systems for consistent case tracking.
- Collaborated with leadership to improve customer experience and strengthen service consistency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
13.Belgrade High School
Belgrade, SerbiaSkills
- Merchandising
- Cashier training
- Customer service
- Cash handling
- POS system
- Decision-making
- Team leadership
- Stock replenishment
- Customer relations
- Positive attitude
- Strategic planning
- Operations management
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Body Care Manager
Natural Grocers
05.2026 - 2026
Cashier Assistant
Burlington
06.2025 - 04.2026
Store Owner
Meli
04.2019 - 01.2022
Sales Manager
TONER TRADE COMPANY
01.2010 - 03.2019
High School Diploma -
13.Belgrade High School