SVETLANA Sukhanova
Manchester Township
Summary
Dedicated customer service professional with strong communication skills and a focus on enhancing client satisfaction. Proven ability to implement new policies and foster team collaboration.
Detail-oriented customer service specialist with a track record of improving client satisfaction through effective problem resolution and friendly service. Experienced in scheduling and administrative tasks, contributing to a streamlined workflow and a positive team environment.
Overview
9
9
years of professional experience
Work History
Customer Service
STDKLLC DBA Oak and Strand
Oakhurst, NJ
05.2022 - 03.2026
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Delivered excellent internal and external customer service.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Hair Salon Assistant
High Maintenance Hair Studio
Deal, NJ
08.2017 - 05.2022
- Assisted stylists with client consultations and product recommendations.
- Maintained cleanliness and organization of salon equipment and workstations.
- Supported inventory management by tracking product usage and replenishment needs.
- Coordinated appointment schedules to optimize stylist availability and client flow.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Participated in weekly team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
Education
Master of Science - Dental Assistant
Brookdale Community College
Lincroft, NJ05.2021
Skills
- Strong customer service
- Customer service aptitude
- Customer service focus
- Customer service skills
- Customer service and communication skills
- Friendly customer service
- Call center customer service
Timeline
Customer Service
STDKLLC DBA Oak and Strand
05.2022 - 03.2026
Hair Salon Assistant
High Maintenance Hair Studio
08.2017 - 05.2022
Master of Science - Dental Assistant
Brookdale Community College