Svitlana Anderson
Brooklyn,NY
Summary
Detail-oriented, motivated and experienced logistics professional with background in transportation and supply chain operations, seeking to re-enter the field after 2.5 years. Skilled in route optimization, inventory management, and transportation coordination. Eager to leverage past experience alongside new knowledge to contribute to efficient and cost effective logistics solutions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
New York Laser Vision
Brooklyn, NY
09.2022 - Current
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Investigated and analyzed, resolved any customer complaints or issues in a timely fashion, following established protocols.
Taxi Dispatcher
Myle Care and Curb
Brooklyn, NY
01.2019 - 08.2022
- Verified driver licenses, vehicle registrations and insurance coverage prior to assigning them routes.
- Monitored driver locations and assigned appropriate vehicles for each customer request based on their location, destination, and availability.
- Tracked mileage for each vehicle in order to accurately calculate fuel costs associated with trips.
- Managed inventory of supplies, such as maps and GPS systems.
- Resolved customer complaints in a timely manner.
- Reviewed trip logs submitted by drivers and created reports detailing daily activities such as completed trips, cancellations, no-shows and revenue generated from fares.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Education
Master's Degree - Logistics Transportation
National Transport University
Kyiv, Ukraine06-2015
Bachelor's Degree - Transportation Engineering
National Transport University
Kyiv, Ukraine06-2014
Some College (No Degree) - Logistics And Supply Chain Management
Coursera
Skills
- Communication skills
- Multi-tasking
- Problem-solving
- Attention to detail
- Inventory management
- Data analysis
- Supply chain optimization
- Logistics Software
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Front Desk Receptionist
New York Laser Vision
09.2022 - Current
Taxi Dispatcher
Myle Care and Curb
01.2019 - 08.2022
Master's Degree - Logistics Transportation
National Transport University
Bachelor's Degree - Transportation Engineering
National Transport University
Some College (No Degree) - Logistics And Supply Chain Management
Coursera
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