Svitlana Rashkovska
Chicago,IL
Summary
Experienced Support Engineer with over 8 years of customer service expertise. Specialized in delivering comprehensive technical support and training across ERP modules, optimizing system performance, and ensuring compliance with industry standards. Recognized for meticulous attention to detail and effective communication skills, adept at bridging technical complexities with client needs. Proficient across diverse technical domains, including advanced mathematics, physics, manufacturing, computer science, programming languages, and database management.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Medical Leave for Surgery and Recovery
07.2023 - 01.2024
- Took necessary medical leave from BrainSurf Inc to undergo extensive maxillofacial reconstruction surgery, followed by long period of recovery.
ERP Support Engineer
BrainSurf Informatics Inc.
08.2022 - 07.2023
- Provided comprehensive technical support and training across various ERP modules within IQMS software suite, including Work Centers, Inventory Management, Sales, and RealTime Production Monitoring, AR/AP Priors, Packing Slips, Purchasing, Receiving, etc.
- Demonstrated exceptional problem-solving skills by resolving over 70% more user support tickets than team average, ensuring minimal disruption to production processes.
- Collaborated on Extract, Transform, Load (ETL) tasks to ensure data integrity and streamline processes for efficiency, optimizing system performance.
- Enhanced system functionality by intricately updating and creating manufacturing bills of materials (BOM), resulting in improved production planning and inventory management.
- Optimized SQL statements within Manufacturing ERP IQMS to enhance system performance and ensure smooth data processing.
- Acted as primary technical contact, establishing and nurturing key client relationships, and serving as trusted advisor on system usage and optimization.
- Customized crystal and master reports within IQMS to fulfill diverse departmental needs effectively, providing actionable insights for decision-making.
- Ensured production efficiency by proactively managing label editing and printing errors, minimizing disruptions to manufacturing processes.
- Configured ERP modules within IQMS to adhere to industry standards and regulations, ensuring compliance with quality and regulatory requirements.
- Facilitated transparent communication between technical teams and business users throughout project lifecycles, ensuring alignment with business objectives and user needs.
- Evaluated third-party add-ons for seamless integration with core IQMS ERP solution based on business requirements and cost analysis, driving system enhancements and functionality improvements.
- Provided continuous assistance to clients during software implementation and monitoring lifecycles, ensuring successful adoption and utilization of IQMS ERP solutions.
Restaurant Theater Manager
American Multi-Cinema Inc. - AMC Theatres Block 37
01.2018 - 10.2022
- Managed daily operations at high-volume dine-in theater with over $6M in annual revenue, improving overall guest satisfaction from 86% to 93%.
- Cross-trained in both BOH and FOH roles, excelling in HR, scheduling, administration, and inventory management.
- Analyzed business performance and implemented strategic adjustments to enhance operational efficiency and increase revenue by 3%.
- Fostered strong partnerships with local businesses, supply chains, and corporate entities to drive theater initiatives and community engagement.
Entry-level Software Developer
Evolve Dynamics
10.2015 - 05.2016
- Designed and developed features and functions for ground control airborne systems for existing and upcoming new products.
- Participated in software field testing to verify performance of developed projects.
- Updated old code bases to modern development standards, improving functionality.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Education
Bachelor of Science - Aeronautical Engineering
National Aviation University
Kyiv, Ukraine05.2016
Associate of Applied Science - Elementary education with specializations in Computer Science, English, and Mathematics
Zaporizhzhia Pedagogical College
Zaporizhzhia, Ukraine06.2013
Skills
- Excellent Technical Customer Support
- Strong Communication Skills: Verbal, Written
- Design and Drawings: CAD/CAM, SolidWorks
- Operating Systems: Windows, macOS, Linux
- Networking: TCP/IP, DNS, DHCP, VPN
- Database Management: SQL, Oracle, MySQL, NoSQL
- ERPs: DELMIAWorks IQMS, Oracle, Quickbooks
- Crystal Reports, Master Labels
- Scripting and Automation: JAVA, Python, C, PowerShell, MATLAB
- Web Development: HTML, CSS, JavaScript
- Analytical Thinking and Problem-Solving
- Strong understanding of manufacturing processes and workflows
Timeline
Medical Leave for Surgery and Recovery
07.2023 - 01.2024
ERP Support Engineer
BrainSurf Informatics Inc.
08.2022 - 07.2023
Restaurant Theater Manager
American Multi-Cinema Inc. - AMC Theatres Block 37
01.2018 - 10.2022
Entry-level Software Developer
Evolve Dynamics
10.2015 - 05.2016
Bachelor of Science - Aeronautical Engineering
National Aviation University
Associate of Applied Science - Elementary education with specializations in Computer Science, English, and Mathematics
Zaporizhzhia Pedagogical College
Accomplishments
- Achieved rapid career progression at AMC Theatres, starting as an Employee of the Month and advancing to Trainer, Supervisor, and ultimately Manager within a 5-year period, showcasing exceptional leadership and performance.
- Demonstrated adaptability and excellence at BrainSurf by successfully cross-training on the manufacturing IQMS application support team within 6 months of joining, resulting in a 15% salary increase.