SVITLANA U. KRUTIKOV
Houston,USA
Summary
Sales consultant with a proven ability to drive revenue and improve customer experiences at Jos. A. Banks Clothier. Strong skills in sales cycle management, market analysis, and client engagement strategies. Known for achieving sales goals through effective communication and relationship building. Reliable and organized, with hands-on experience in merchandising and customer assistance.
Overview
21
21
years of professional experience
Work History
Sales Consultant
Jos. A. Banks Clothier
Houston, TX
02.2025 - Current
- Advised clients on clothing selections and style enhancements.
- Conducted product demonstrations to effectively showcase features and benefits.
- Managed inventory levels to maintain product organization and availability.
- Handled transactions accurately using point-of-sale systems for seamless operations.
- Resolved customer inquiries promptly to boost satisfaction rates.
- Analyzed customer needs to identify tailored solutions.
- Collaborated with sales team members to meet group targets.
- Increased revenue through upselling and closing sales by aligning product benefits with client needs.
Personal Banker
Guaranty Bank & Trust
Houston, USA
02.2023 - 07.2025
- Managed approximately 25 daily customer interactions via calls and emails.
- Executed financial transactions, including deposits, withdrawals, and wire transfers, ensuring accuracy.
- Conducted detailed financial needs assessments to generate new business and offer tailored products.
- Maintained compliance with banking regulations while processing diverse financial operations.
- Enhanced client retention through proactive follow-ups and timely account issue resolution.
- Monitored accounts for irregularities, safeguarding against potential fraudulent activity.
- Opened various account types and facilitated new services, ensuring seamless client onboarding.
- Consistently exceeded performance metrics while achieving high client satisfaction ratings.
Universal Banker
Capital Bank
Houston, USA
03.2004 - 11.2022
- Facilitated account openings while ensuring compliance with banking regulations.
- Processed loan applications and conducted credit assessments.
- Resolved customer issues efficiently to maintain satisfaction levels.
- Educated clients on banking products and digital solutions to enhance experience.
- Executed wire transfers in accordance with banking best practices.
- Collaborated with team members to improve overall customer experience.
- Identified potential fraud risks and reported suspicious activities to management.
- Built strong rapport with clients to promote branch loyalty and serve financial needs.
Front Desk Sales Associate / Duty Manager (part Time)
Staybridge Suits NASA Clearlake
Webster, USA
01.2019 - 07.2021
- Checked in and out over 60 guests per shift, ensuring smooth operations.
- Oversaw housekeeping and maintenance procedures to uphold safety standards.
- Delivered exceptional front desk service, enhancing customer satisfaction through prompt assistance.
- Maintained organized workspace, creating a welcoming atmosphere for arriving guests.
- Managed inventory of supplies at front desk, ordering necessities proactively.
- Built rapport with repeat customers through personalized service, fostering brand loyalty.
- Facilitated communication with housekeeping and maintenance to fulfill guest requests promptly.
- Streamlined guest departure experience, ensuring accurate billing and collecting feedback.
- Managed phone calls, directing inquiries to appropriate staff members.
- Provided information about services, helping guests with their needs promptly.
Education
Certificate of Supervision - Management Development
San Jacinto College South
Houston, TX01.2014
Supervisory Certificate - Technology
San Jacinto College South
Houston, TX01.2014
Associate Degree - Business Management
San Jacinto College South
Houston, TX01.2014
Certificate of Specialization - Sales Associate
San Jacinto College South
Houston, TX01.2008
Skills
- Computerized operations knowledge
- Client consultation
- Customer relationship management
- Product demonstration
- Problem solving
- Time management
- Objection handling
- Adaptability to new functions
- Trustworthiness and professionalism
- Self-motivation
- Attention to detail
- Cash handling expertise
- Transaction processing skills
- Cross-selling techniques
- Verbal communication skills
- Written communication proficiency
- Analytical thinking abilities
- Problem-solving capabilities
- Multitasking proficiency
- Branch operations management
- Communication excellence
- Organizational skills mastery
- Relationship building
- Team collaboration
Languages
- Ukrainian, Native
- Russian, Fluent
References
References available upon request.
Timeline
Sales Consultant
Jos. A. Banks Clothier
02.2025 - Current
Personal Banker
Guaranty Bank & Trust
02.2023 - 07.2025
Front Desk Sales Associate / Duty Manager (part Time)
Staybridge Suits NASA Clearlake
01.2019 - 07.2021
Universal Banker
Capital Bank
03.2004 - 11.2022
Certificate of Supervision - Management Development
San Jacinto College South
Supervisory Certificate - Technology
San Jacinto College South
Associate Degree - Business Management
San Jacinto College South
Certificate of Specialization - Sales Associate
San Jacinto College South
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