SW Samuel Willis
Clinton,United States
Summary
Enterprising Branch Manager and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
5
5
years of professional experience
Work History
Branch Manager
Airgas
02.2024 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy on AIRGAS SOP's.
Assistant Manager
Airgas
10.2023 - 01.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- SAP knowledge, order entry, and running daily reports to maximize Branch metrics.
Car Salesman
Herb Connolly Acura
08.2021 - 09.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
Machine Operator
Saint Gobain Abrasives
01.2020 - 06.2021
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
High School Diploma -
Worcester Technical Highschool
Worcester, MA06.2012
Skills
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Demonstrates hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in the workplace
- Accompany customers on test drives, collecting identification and insurance information beforehand
- Leverage consultative sales techniques and car knowledge to achieve a 40% close rate
- Supported lead generation activities to gather customer email and telephone data, conducted cold calling, and followed-up on customers following sales consultations
- Performed follow-ups with customers and achieve a 60% customer retention rate
- Conducted inspections on products to ensure quality and performed routine equipment maintenance
- Customer Service
- Sales
- Management
- Computer Knowledge
Personal Information
Title: Assistant Manager
Timeline
Branch Manager
Airgas
02.2024 - Current
Assistant Manager
Airgas
10.2023 - 01.2024
Car Salesman
Herb Connolly Acura
08.2021 - 09.2023
Machine Operator
Saint Gobain Abrasives
01.2020 - 06.2021
High School Diploma -
Worcester Technical Highschool
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