Swan Stafford
Phoenix,AZ
Summary
Proven Customer Service Representative at Choose Ketamine, adept in critical thinking and computer proficiency, excelled in resolving customer complaints and enhancing loyalty. Leveraged problem-solving abilities and active listening to streamline service delivery, significantly improving customer satisfaction. Collaborated effectively with teams, ensuring up-to-date product knowledge and efficient dispute resolution.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Choose Ketamine
09.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Documentation
- Microsoft Excel
- Product Knowledge
Timeline
Customer Service Representative
Choose Ketamine
09.2022 - 10.2023
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