SWANZETTA MORRISON
Tulsa,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Radnet Management
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Representative
Alorica
01.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Short Order Cook
Dennys Restaurant
01.2019 - 08.2022
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
Education
High School Diploma -
Star Spencer High School
Spencer, OK03.1994
Skills
- Account updating
- Call Management
- Product Knowledge
- Report Generation
- Data Entry
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative
Radnet Management
10.2023 - Current
Customer Care Representative
Alorica
01.2022 - 09.2023
Short Order Cook
Dennys Restaurant
01.2019 - 08.2022
High School Diploma -
Star Spencer High School
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