Matt Smith
Thornton
Summary
Results-driven Store Manager with 20+ years of experience in retail operations, sales, and team leadership. Proven track record of driving profitability, improving performance, and boosting productivity. Adept at strategic planning, prioritizing tasks, and achieving goals. Skilled in recruiting, training, and developing high-performing teams of store associates and assistant managers, with a customer-centric approach that fosters exceptional customer experiences and loyalty
Overview
23
23
years of professional experience
Work History
Store Market Manager
LensCrafters
Westminster
04.2022 - Current
- Implemented visual merchandising standards to enhance store presentation and customer experience.
- Used sales forecasting and strategic planning to verify sales and profitability of products, lines, and services.
- Recruited, trained, coached, and managed a team of retail associates in providing exceptional customer service.
Store Manager
PetSmart
Superior
04.2019 - 07.2021
- Boosted sales by 11% by cultivating customer rapport and delivering superior customer service.
- Assessed, optimized and elevated operations to target current and expected demands.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Ross Dress for Less
Aurora
12.2016 - 01.2019
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented succession planning by training and developing 7 associates into leadership positions.
Center Manager
FedEX Office
Longmont
03.2014 - 09.2016
- Supervised daily activities and performance of up to 20 regular employees.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Assistant Manager
Office Depot Inc
Aurora
01.2003 - 02.2014
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Some College - Business Administration
Metropolitan State University of Denver
Denver, COSkills
- Profit and loss accountability
- Supervision and training
- Recruiting and hiring
- Customer retention
- Sales forecasting
- KPI tracking
Timeline
Store Market Manager
LensCrafters
04.2022 - Current
Store Manager
PetSmart
04.2019 - 07.2021
Store Manager
Ross Dress for Less
12.2016 - 01.2019
Center Manager
FedEX Office
03.2014 - 09.2016
Assistant Manager
Office Depot Inc
01.2003 - 02.2014
Some College - Business Administration
Metropolitan State University of Denver