Swen Laguerre
Commack
Summary
Dedicated professional with strong customer service and communication skills. Experienced in inventory management and team collaboration, committed to delivering exceptional service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot Inc
Commack
04.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Placed special orders or called other stores to find desired items.
UNBROSSA
Driver
Petion-Ville
07.2023 - 10.2023
- Maintained vehicle cleanliness and performed routine inspections for safety.
- Communicated effectively with dispatch regarding route changes or delays.
- Followed traffic laws and company policies to ensure safe driving practices.
- Recorded mileage, fuel usage, and maintenance needs in logbook daily.
- Delivered goods and services to customers on time and in excellent condition.
- Drove trucks to and from job sites to deliver supplies.
- Completed necessary paperwork and documentation for deliveries.
Manager
Cotty Depot
Petion-Ville
06.2019 - 10.2023
- Managed daily operations of depot, ensuring efficient workflow and resource allocation.
- Coordinated inventory management, ensuring timely restocking and accurate records.
- Implemented safety protocols, maintaining compliance with industry regulations and standards.
- Resolved customer complaints promptly in a professional manner while ensuring that all relevant parties were kept informed throughout the process.
- Negotiated contracts with suppliers for goods needed for daily operations such as fuel, lubricants, parts, supplies .
- Delegated work to staff, setting priorities and goals.
Sales Marketer
Rexona
Pettion-Ville
02.2022 - 06.2023
- Organized product launches and promotional events for increased brand visibility.
- Managed relationships with vendors and distributors to maximize sales opportunities.
Customer Support Specialist
Protype Commucation
Petion-Ville
10.2021 - 02.2022
- Provided timely support to customers via phone, email, and chat channels.
- Resolved customer inquiries and issues with empathy and professionalism.
- Analyzed customer feedback to identify recurring issues and suggest solutions.
- Maintained knowledge of products and services to provide accurate information.
- Escalated complex issues to management for further resolution when necessary.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Support Specialist
Golden Communications
Petion-Ville
06.2021 - 10.2021
- Assisted customers with product installation, troubleshooting, and usage questions.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Consulted with customers regarding needs and addressed concerns.
Education
Certificate - English Advanced Class
Caribbean English School
Delmas04-2021
Graduate Certificate - English For Career Development
University of Pennsylvania
Philadelphia, PA07-2020
Graduate Certificate - English
Calvary Christian Professional School
Petion-Ville02-2020
GED -
Centre D'Etudes Classiques Hadassa
Delmas 07-2018
Skills
- Inventory management
- Time management
- Customer service
- Communication skills
- Vendor relations
- Forklift certified
- Product knowledge
- Reach truck operation
- Team leadership
- Problem solving
Languages
English
Professional
French
Professional
Timeline
Pro Account Sales Associate
The Home Depot Inc
04.2024 - Current
UNBROSSA
Driver
07.2023 - 10.2023
Sales Marketer
Rexona
02.2022 - 06.2023
Customer Support Specialist
Protype Commucation
10.2021 - 02.2022
Customer Support Specialist
Golden Communications
06.2021 - 10.2021
Manager
Cotty Depot
06.2019 - 10.2023
Certificate - English Advanced Class
Caribbean English School
Graduate Certificate - English For Career Development
University of Pennsylvania
Graduate Certificate - English
Calvary Christian Professional School
GED -
Centre D'Etudes Classiques Hadassa
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Katrina LandrumKatrina Landrum
Head Cashier at The Home Depot IncHead Cashier at The Home Depot Inc
Mark FitzgeraldMark Fitzgerald
Self Employed at Photomotions IISelf Employed at Photomotions II