Sapphire Monroe
Antioch,TN
Summary
Results-driven professional adept at conflict resolution and delivering exceptional customer Service. I Excel in fast-paced environments, consistently achieving project goals while maintaining high accuracy in budget estimates and reports.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Tom Barrow Company
Nashville, TN
02.2022 - Current
- Adhered to regulatory requirements while managing projects in various states.
- Led multiple sales assignments with precision while adhering to set timelines.
- Managed budget estimates, prepared progress reports and handled submittals for customer accounts.
- Created detailed cost estimates, specifying assumptions and exclusions based on project requirements.
- Managed administrative functions such as document organization and filing.
Retailer Sales Representative
The Tennessee Education Lottery
Nashville, TN
04.2019 - 01.2022
- Compiled data from Sales Teams and Interpersonal departments to produce reports.
- Delivered standout customer service by managing calls and resolving issues.
- Reviewed data sets for deficiencies and errors.
- Maintained detailed records in spreadsheets, documents, and databases.
- Processed information from various mediums for system entry.
Retail Sales Associate
The Home Depot
Rensselaer, New York
06.2013 - 03.2019
- Resolved customer complaints promptly and efficiently.
- Delivered outstanding client support to achieve high customer satisfaction.
- Continuously expanded product knowledge across all departments to enhance service quality.
- Coordinated efforts across different teams to accomplish targets.
- Acknowledged by superiors for maintaining high standards in customer service provision.
- Handled billing, returns, and exchanges efficiently.
Education
High School Diploma -
Columbia High School
East Greenbush, New York01.2012
Skills
- Project management
- Data analysis
- Account Maintenance and Support
- Customer service
- Time management
- Attention to detail
- BlueBeam Proficiency
- Conflict Resolution
Timeline
Project Coordinator
Tom Barrow Company
02.2022 - Current
Retailer Sales Representative
The Tennessee Education Lottery
04.2019 - 01.2022
Retail Sales Associate
The Home Depot
06.2013 - 03.2019
High School Diploma -
Columbia High School
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